Community Associate
WeWork
Santiago, Chile
hace 6 días

About the Role

A Community Associate is the primary point of contact for the community and acts as the face of WeWork.

Goals and Objectives

  • Illustrate WeWork’s core values and strive to achieve our mission
  • Support the Community Management team to achieve the following : Create a welcoming and collaborative community environment amongst our members through events and building relationships between membersEnsure that your building is fully operational and processes are running smoothlyDrive growth and promotion of WeWork-provided service offeringsTake direction from the Community Lead and the Community Manager to support the Community Team as necessary
  • Duties and Responsibilities

    Greeting / Point of Contact

  • Be the first and last point of contact for your building
  • Cover the front desk during business hours
  • Greet and check-in member guests
  • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
  • Manage We Member check-ins and check-outs
  • Prepare and distribute promotional materials to guests / potential members
  • Answer walk-up member and guest questions or refer inquirer to additional resources
  • Membership Management

  • Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
  • Be active on the WeWork member network
  • Solve member-related issues to ensure a cohesive community
  • Events and Community Management

  • Make posters for events
  • Assist with set-up and breakdown of events, including ordering food and beverages
  • Prepare newsletter
  • Experience and Requirements

  • College graduate with a four year degree preferred, but not required
  • Customer service and / or sales experience a plus
  • Must have strong verbal and written communication skills
  • Exceptional organizational and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion for entrepreneurial communities
  • Passion and understanding for WeWork’s mission and values
  • Proficient in basic computer skills
  • Experience And Requirements

    College graduate with a four year degree preferred, but not required

    Customer service and / or sales experience a plus

    Must have strong verbal and written communication skills

    Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

    Passion for entrepreneurial communities

    Passion and understanding for WeWork’s mission and values

    Proficient in basic computer skills

    Life at WeWork

    Just as we empower our community, we believe in empowering our team to create their own life’s work. We move fast and challenge each other, but we always make sure we look out for one another.

    Our culture and values are what make working here rewarding.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Learn more about diversity at WeWork

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