About the Role
Community Leads are integral to the member experience, sales performance and operational excellence of our WeWork locations.
Each Community Lead has a specialty majoring in either Sales, Hospitality or Operations, minoring in the other two disciplines.
Alongside other Community Leads and Community Associates, you will support the Community Manager of the location to enable our members to create their life’s work.
In this role, your primary focus will be Operations, while minoring in Sales and Hospitality. You will be measured on your ability to maintain operational excellence in line with weekly and monthly building health targets, supported by Facilities Leads overseeing a Portfolio of WeWork locations.
Our Growth Through Achievement learning platform will continually equip you with the skills and training to carry out your responsibilities.
Enforce a level of uncompromising cleanliness, including management of the team of Community Service Associates at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard
Ensure Zendesk tickets and maintenance projects are being resolved in a timely manner to ensure the highest level of member experience
Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required
Address day-to-day landlord issues including coordinating and managing building access as necessary
Manage food and beverage offerings to ensure the quality and presentation are aligned with WeWork’s brand
Oversee the daily ordering and receipt of product from vendors
Prepare building expense reports and budgets for Community Management review
Organize the move-in and move-out schedules to minimize member issues
Conduct periodic review and revision of base building documents
Support the Community Manager in making strategic decisions regarding the operational and financial performance and process optimization of the location
Train Community Associates and other Community Leads at your location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so
Support the touring of new members when required
Support the research of prospective members in the tour pipeline and support follow-up and closing requirements when required
Connect with local organizations and attend networking events to promote WeWork’s community and identify potential members
Support the referral of prospective or existing members to other locations when required
Develop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goals
Identify and execute opportunities to connect members with each other
Support the planning and supervision of educational, professional and personal development events based on members’ needs and requests
Ensure a gracious arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security
Recommend best practices to your Community Manager for the benefit of the broader company related to member experience, sales, hospitality, operations, events and training
Experience & Requirements
Bachelor’s Degree or equivalent
2+ years experience in operations, ideally in hospitality or retail (ideally in addition to prior events and / or sales experience)
Fluent local language and understanding of local culture required
Experience managing individual contributors required
Financial literacy and business operations experience a plus
Excellent interpersonal and networking skills
Strong verbal and written communication skills
Strong organization skills with the ability to multitask projects through from start to finish
Passion and understanding for entrepreneurial communities
Critical Competencies for Success
You do what you love!
Credibility is earned at WeWork through execution and getting things done.
You get into the details and deliver results under highest expectations on time and quality.
Be ready to get hands-on with all aspects of the daily needs. The buck stops with you.
Pragmatism and outcomes orientation are valued and lead to wins.
You thrive in a fast-paced environment.
You have the flexibility to think outside the box.
You have the ability to foresee and identify needs of the team.
You take an innovator and creator’s approach to any issues that may arise.
There is no room for I at WeWork. Every role and individual is in the organization to serve We.
Builds trust across the organization by being a good listener and inclusively soliciting input.
You are open to new and innovative solutions.
You must present well and communicate clearly and effectively to upper management and internal departments.
You’re willing to adjust course when appropriate new ideas or objections are raised.
You love working with people!