Operational Manager
Santiago, Región Metropolitana, Chile
hace 6 días

Lead the Operations function at local level, with full accountability of running the day-today Operation and to overachieve customer expectations through lean, faultless operational execution (Care, Customer, Cost, Cash), in an extended value chain and at the lowest total cost.

This position reports to

Service Manager

Your responsibilities

  • Lead operations functions at the local level, delivering the result of the day-to-day operation. Execution of metrics related to products, security, integrity, people.
  • Leading the structure of service engineers, service workshop operations and support. It will have KPIs related to productivity, security, leadership, and development at the service level.
  • Ensures that operations remain operational day to day. The main focus will be the care of the people, the client, the cost and the expense.
  • Responsible to implement and sponsor Health, Safety & Environment (HSE) and all other business compliance standards and regulations across all QO functions of the LPG / LBU / Site.
  • Accountable to ensure a safe work environment and continuous improvement in HSE processes and integrity performance.

  • Accountable that all LPG / LBU / Site QO functions are properly organized, staffed and directed. Accountable to build an effective, capable and high-performing organization.
  • Responsible to develop talent, review organizational effectiveness, performing competence assessments and continuous skill-upgrades across the LPG / LBU / Site.

  • Responsible to execute a customer-focused Operations strategy for the LGB / LBU / Site, derived from the overall business and functional strategy developed for the BU / Hub.
  • Accountable for its relentless execution.

  • Accountable for a sustainable and effective E2E value-chain for the LPG / LBU / Site, from Customer to Supplier and from Order to Delivery (Products, Projects & Service).
  • Accountable for the effective deployment of the respective Procurement and Logistics strategy for the LPG / LBU / Site. Responsible for project execution from order to service.

    Responsible to establish and run an effective S&OP process for the LPG / LBU / Site, accountable for its results.

  • Owns and is accountable to deliver LPG / LBU / Site-level RELEX KPIs in line with ABB expectations. Accountable to deliver 4C targets for Operations : Safety, Quality, Delivery, Inventory, Productivity.
  • As applicable : deploys and manages Integrated Project Management system for Project Execution. Responsible for on-time / on-margin project execution and to deliver project EBIT and cash.

  • Accountable for the effective deployment of ABB’s Quality strategy for the LPG / LBU / Site. Responsible for Quality assurance, Quality control and for the implementation of an integrated quality management system for the LPG / LBU / Site.
  • Responsible to champion a culture of Lean Six Sigma and Continuous Improvement across the organization. Accountable for the development and continuous improvement of business processes and procedures, and of the overall customer satisfaction for the LPG / LBU / Site.
  • Your background

  • More than 10 years of experience working with power electronics systems and variable frequency drives (VFDs).
  • Bachelor s degree in Electrical or Electronic Engineering. Experience or training in power electronics systems, variable frequency drives (VFDs) is desirable.
  • Operations management or previous work with operations and deliverables such as productivity cost results and other KPIs related to savings.
  • Strong written and verbal communication skills as well as empathy with internal and external customers.
  • Advanced English level.
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