TS Implementarion Engineer L3
NTT Ltd.
Santiago, Chile
hace 6 días

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?The primary responsibility of the TS Implementation Engineer (L3) is to provide technical support to Dimension Data clients.

This includes remotely supporting clients within Service Level Agreements (SLAs) to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management.

The TS Implementation Engineer (L3) is involved in more complex environments for installation, configuration and fault management.

Working at NTT Ensure client satisfaction TS Implementation Engineers (L3) work closely with clients, displaying good client engagement skills and engaging at a high level of professionalism.

They are required to interact with clients on site to meet complex requirements of a solution. Problems and issues that cannot be resolved are escalated to the relevant third parties.

Compile and Maintain project administration The individual demonstrates project management and administration ability. They write reports and proposals and project documentation.

TS Implementation Engineers (L3) assist with the documentation of standard operating procedures relating to installations and fixes.

Act as a mentor The TS Implementation Engineer (L3) displays leadership and team management ability and delegates lower complexity tasks to engineers and technicians.

They assume responsibility for the co-ordination of the activities of the engineers, in line with performance targets. They lead by example and monitor the quality of engineer's and technician's work when required.

Mentorship of engineers and technicians is expected on this role. Execute installations TS Implementation Engineers (L3) have good project skills which are demonstrated in the execution of installations and other assignments.

Project certification and the understanding and adoption of Dimension Data's Primer methodology, is encouraged. Provide telephonic, remote and on-site support to clients The individual demonstrates good administration ability in the form of proposal and report writing, and general project documentation development.

The individual may be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.

Act on specialist knowledge The TS Implementation Engineer (L3) is expected to take ownership of relevant technologies according to domain or specialization.

Behavioural skills As corporate citizens they are good team players and exhibit the required level of management skills required from junior level managers.

He or she practices two-way communication and listens to understands other’s point of view. The individual displays a good understanding of business principles.

At this level, individuals are included in higher complexity design work, with input to the design expected. These individuals are client focused and display a proactive approach to solving problems.

They work well under pressure and demonstrate the ability to work within a support team, contributing to their success. What will make you a good fit for the role?

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