Santiago de Chile, Región MetropolitanaSystems Analyst 3-Support-200004P5Preferred QualificationsLeading contributor individually and as a team member you are expected to deliver high quality technical expertise to Oracle customers through ACS projects and services.
Work is non-routine and very complex, involving the delivery of advanced technical skills for Oracle Cloud projects. Working experience with IaC is a must, preferably with Terraform and Ansible.
Experience with Continuous integration tools like Jenkins, Bamboo or GitLab is needed. We will also value if you have had exposure to our OCI or other Cloud provider, Oracle Database install and administration, SQL and programming experience with Java, Python and / or bash.
If you also have been part of Development teams working with DevOps practices you will enjoy the challenges and opportunities that Oracle has to offer.
A Bachelor*s in Computer Science, Engineering or equivalent is desirable. You should have at least 2 years of related experience with the above mentioned technologies prior to taking this position.
English both, Spoken and Written is a plus.Detailed Description and Job RequirementsAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair / workarounds for Oracle products.
You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress / status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential.
A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience.
Experience with Oracle*s core products, applications, and tools is important. Oracle is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.