It all begins with active personal involvement curiosity. Why can’t things be done differently, better or maybe simpler?
Over the years, curiosity builds knowledge.
We utilize knowledge and hands-on attitude to make the big difference to our customers. Be part of a friendly and professional team in a global workplace.
With us, you will be working with world-leading process industry solutions in a result-driven and respectful culture.
The Field Support Engineer is responsible to support and develop a highly qualified Metso’s distribution network field service support teams, this includes, but is not necessarily is limited to, field service support activities such as :
service training, implementation of the distributors service technician certification program
assist and supervise repairs and distributor’s field service work
technical troubleshooting analysis and recommending solutions along with the distributor’s service support teams
Startups / commissioning advisory services for new product lines and equipment sold by the distributor, until the distributor’s service support capabilities are fully trained and developed.
The Field Support Engineer is also responsible when demanded, for providing hands-on field repairs and technical support to Metso equipment via distributors, for spot service or Service contracts, on existing and / or newly acquired equipment and components consisting of, but not limited to : Crushing and Screening products.
Project the image of the Metso to end customers, via our distributor service support teams, of Metso as a high standard service provider oriented company to depend on for competent technical support on equipment for maintenance, repairs, upgrades, and crushing equipment operation.
JOB DUTIES AND RESPONSIBILITIES
Provides advisory services & makes recommendations using product knowledge & management for commissioning, repairs, assembly, trouble shooting, & installation of equipment manufactured & / or delivered by distributor as directed by the manager to distributors field service personnel / distributors field service supervisors / Distributors Metso product line managers end customers.
Provides advisory service / support and general oversight during installation, checkout, start-up, training and commissioning when required by the distributor service department in order to develop their own service capabilities
Provides field and classroom based service-maintenance-commissioning training seminars for distributor service personnel in coordination with the Metso Distributor training and developing manager.
Provides field and classroom based service-maintenance training for end user operations / maintenances personnel in coordination with the distributor and the Metso Distributor training and developing manager.
Willingly engages field service support problem solving opportunities to support our distributor network service personnel with a quick, first responder, take ownership kind of approach, seeing it through to resolution when required
Prior to arrival at field assignment location, study, plan, and prepare for field work based on the detailed scope of work, drawings, specifications, safety requirements, Metso, distributor and customer policies / procedures / rules / regulations, specific instructions, etc.
If required, in coordination with the Metso manager and the distributor, provides technical and hands-on service during installation, checkout, start-
up, and commissioning to insure safety and proper equipment and system erection is in accordance with contract designs and drawing requirements when needed.
When appropriate, make recommendations to improve field methods and / or efficiency.
Assist distributor service personnel in troubleshoot mechanical, electrical, control and hydraulic problems and advise / assist / perform on corrective actions and repairs.
Keep the Metso manager and customer up to date on site progress, problems, delays, etc.
Keep accurate records regarding job progress, delays, problems, deliveries, changes, extras, and engineering & fabrication errors
Write, and timely submit, accurate, detailed technical reports of completed projects for submission to the distributor and internal departments outlining the summary of the job, problems encountered, action(s) taken, future recommendations, and daily log.
Document all job delays and their cause and insure client comprehends and signs the documentation.
Communications with the distributor and client to insure satisfaction with job progress and quality.
Timely submission of accurate expense reports according to Metso’s travel policies and procedures.
Work in liaison with the various technical support departments within the Metso organization.
Recommend operating and maintenance procedures to insure safety and proper function of equipment.
When requested, visit customers with the distributor sales force to support the development of services business opportunities.
Assist with training Metso in the safe and proper methods and procedures to maintain and repair Metso equipment.
Attend factory training and product update seminars when required.
Reports directly to Distribution Business Director PRim
ESBL and SBL personnel within Metso.
Product line organizations
Metso Human Resources, Safety & Health organizations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, competency and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS & EXPERIENCE
Associates degree in mechanical or electromechanical, maintenance engineering
Bilingual fluent in English and Spanish
Strong Skills in Metso Equipment (Crushing, feeding and screening media)
3 years minimum experience as a heavy equipment field service engineer
3 years minimum experience in crusher / related industrial equipment technical support and service.
Experience in trouble shooting technical-field-related problems
Must have a valid driver’s license and passport for domestic and international travel
SKILLS AND ABILITIES
Ability to complete assigned tasks with minimal supervision.
Must have a talent for working with other people effectively; fellow employees, customers, distributors and contractors.
Capability of making quick, accurate decisions relative to problem solution and problem liability.
Must be well organized and able to maintain accurate records and communicate reliable information through detailed technical reports.
Mechanical and / or electrical and instrumentation knowledge and abilities a must.
Capability to understand the various product applications marketed by Metso.
Ability to read and interpret imperial and metric tape measurers, dial indicators, calipers, micrometers, and engineering and architectural drawings.
Ability to travel frequently with extended durations (1 week to 8 weeks).
Ability to stay in remote locations for extended periods and have the stamina to work long hours during emergency breakdowns and peak periods.
Ability to use all extremities to efficiently operate manual tools, power tools, office and computer equipment.
Ability to work in a variety of environments which may include exposure to extreme heat, humidity, fumes or airborne particles, toxic or caustic chemicals, loud noise, and all weather conditions.
Climbing of, and working on, stairs, ladders, and scaffolding, occasionally at extreme heights, is required.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus and ability to read engineering drawings, meters, and documentation.
Must be able to effectively communicate verbally.
Must be able to do service and maintenance presentations to distributors and customers
Metso is a world-leading industrial company offering equipment and services for the sustainable processing and flow of natural resources in the mining, aggregates, recycling and process industries.
With our unique knowledge and innovative solutions, we help our customers improve their operational efficiency, reduce risks and increase profitability.
Metso is listed on the Nasdaq Helsinki in Finland and had sales of about EUR 2.7 billion in 2017. Metso employs over 12,000 people in more than 50 countries.