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Acts as a single point of contact for a group of assigned customer accounts which typically have a medium revenue scope or have moderate product needs.
Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Promotes revenue growth, retention, and overall customer satisfaction.
Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.
The Main Responsibilities
What We Look For in a Candidate
Preferred Qualifications :
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying.
This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position.
Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition # : 289538
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses ).
We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Min : 43830
Salary Max : 97560
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location.
Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive.
To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
You can learn more by clicking here.
Note : For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Min : 43830
Salary Max : 97560
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location.
We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified.
To learn more, you are welcome to discuss with us as you move through the selection process.