Are you looking for an opportunity to put your technical knowledge and customer service skills to the test? We are looking for an entry-level Technical Support candidate who is excited to be part of a high performing team!
Sound like you? Here is a little more about the role :
Our Software Support Analyst are the go-to contact for our clients regarding their Sales & Use Tax Software. You will be successful in this role if you possess strong communications skills, are self-motivated and have an interest in technology.
We are looking for candidates who have the desire to grow and learn, so a technical background is not essential but it is a plus.
Our Software Support Analysts will go through a variety of trainings and will become experts on how our products work.
As a Software Support Analyst, you will :
Respond to inbound requests from all channels (phone, portal, e-case) within prescribed service levels.
Identify, assess criticality, and prioritize resolution of all new and existing issues.
Monitors, documents, and manages the resolution process in a timely manner, while effectively communicating status with the client to maintain a high rate of client satisfaction.
Offer accurate and efficient resolutions to cases, with assistance from Senior Technical Support Analysts if necessary.
Performs other duties and responsibilities as assigned
Partner with Solution Engineers and Client Representatives to communicate recommended solutions to external customers
Accountable for all aspects of data quality control and timely delivery of processed data
Participates in the Knowledge Management process through creation and use of materials.
Adheres to all Sovos Compliance and Technical Support policies and procedures.
Skills & Requirements
Bachelor’s degree, or equivalent work experience
Advance English Skills
JAVA, SQL training and experience is a plus
Ability to understand data, system configurations, articulate technical concepts and derive solutions
Strong analytical and organizational skills, with attention to detail
Excellent interpersonal and professional communication skills
Ability to take initiative, complete varied tasks with enthusiasm and manage deadlines
Penchant for data analysis, working independently to solve problems
Ability to prioritize workload and effectively manage time in order to meet objective
Previous client support / service experience preferred
Company Overview :
Sovos Compliance is a company dedicated to bringing in fun, hardworking, and career oriented individuals who are as passionate about their work as they are about their lives.
Our team is focused on finding talented individuals who not only have a desire to be successful in their initial role at the organization but aspire to grow and develop in the years to come.