Implementation Consultant I
Oracle
Chile-Santiago
hace 26 días

Preferred Qualifications

  • Comunicación en idioma inglés y español, portugués deBrasil es un punto opcional, pero no imprescindible (porque interactuara conpersonal corporativo de otras regiones y personal local).
  • Disponibilidad horaria y para viajes (imprescindible,porque las mayoría de los proyectos son en las propiedades / hoteles).
  • Auto motivación (debido a que experimentarasituaciones desafiantes).
  • Habilidades comunicacionales básicas (porque seráresponsable de interactuar directamente con el cliente para el desarrollo de losproyectos, así como también de realizar capacitaciones sobre el uso delproducto).
  • La búsqueda es orientada a dos clases de perfiles :

    nTécnico : conconocimientos básicos de redes, bases de datos, habilidades de troubleshootingtécnico de sistemas computacionales / informáticos (experiencia previa entrabajos de soporte)

    nHotelero : conconocimiento en sistemas de gestión hotelera y habilidades técnicas(experiencia previa en manejo de sistemas de tipo PMS o centrales de reservas).

    La definición formal, sigue a continuación :

    PreferredQualifications

    An ImplementationConsultant is specifically responsible for leading the installationand training of Hotel Systems and associate interfaces for strategic projectsin your region.

    This role requires working closely with customersand the Implementation team, and will be dedicated for designated projectsoverseeing all project related matters.

    Effective utilization ofproduct knowledge and business skills is essential to ensure successful projectoutcomes.

    Key PerformanceIndicators

  • Ensure the intended project scopes are implemented toachieve successful Project outcome
  • Effectively communicate with Internal and ExternalCustomers
  • Effectively report and monitor project progress
  • Duties &Responsibilities

  • Responsible for leading installation and training of theHotel Systems and associated interfaces
  • Responsible for working in a consultative manner with thecustomer and implementation teams to ensure the success of each assignedproject (projects must deliver the expected benefits and achieve the requiredobjectives)
  • Work closely with Implementation Managers for developingproject plans, detailed project schedules, identification of risks, contingencyplans and maintain close communication with Implementation Managers andcustomers for project timeline, status, etc.
  • Responsible for identifying and scheduling projectdeliverables, milestones, and required tasks
  • Responsible to provide regular project status and reports
  • Responsible for defining and maintaining the scope andobjectives of projects in conjunction with customers and the Operations team
  • Responsible for coordinating activities with the customerand Implementation team to ensure projects progress on schedule
  • OtherRequirements

  • Willing to work overtime and public holidays as requested
  • Able to travel extensively and be away from home forextended periods of time
  • Willing to work with a wide variety of cultures
  • Currently hold a valid passport
  • Any other tasks or duties as required by management fromtime to time
  • Adhere to company standards, policy and procedure
  • Knowledge,Skills & Abilities

    Essential

  • Understanding of how IT solutions can assist hospitalitybusinesses, either through previous experience or through operationalexperience in the hospitality industry
  • Minimum two years’ experienceinstalling / configuring / training MICROS-Fidelio Software products in LatinAmerica
  • Minimum of two years’ experience managing projectsrelating to the implementation of sophisticated enterprise softwareapplications, preferably in a leadership role
  • Previous training experience in the area oftheoretical / conceptual training
  • Knowledge of manual Front Office Management Procedures
  • Experience in Microsoft suite of products in particular,Outlook, Excel, Word, Project, PowerPoint and Visio
  • Ability to work in a self-managed environment
  • Desirable

  • Previous experience working with MICROS solutions
  • Relevant degree, diploma, certificate or equivalentexperience
  • Previous IT sales experience, preferably within thehospitality industry
  • ProfessionalSkills

  • Superior English language communication skills, writtenand verbal
  • Professional presentation skills, including ability totailor content to audience requirements
  • Strong interpersonal skills with the ability to earnrespect from both employees and customers
  • Superior communication skills, written and verbal (Mustbe fluent in English, second language an advantage)
  • Analytical problem solving skills
  • Abilities

  • Ability and credibility to work independently and in ateam environment
  • Ability to create solid and fruitful relationships withcustomers and colleagues
  • A self-starter with initiative, drive and strong desireto succeed
  • Ability to work under stress and to deadlines
  • Ability to manage and prioritize time effectively
  • Flexibility with people and time
  • DetailedDescription and Job Requirements

    Intermediateimplementation professional who analyzes customer needs, configures thesolution, and installs it at the customer site.

    Ensure the solution meets specifications and functions per customer specificoperational work flow for multiple concepts, users, and service models.

    Resolveany gaps in functionality. Train the staff on the use of the new solution, andtake the site live on the system after everything has been configured andeveryone is trained.

    Ensure a smooth transition to the new system. Answer operationaland application questions and consult the customer in a manner to transferownership of the system to the customer.

    After "go-live", providetechnical support to the customer.

    2-5 years of overall experience in relevant roles. Ability to communicateeffectively and build rapport with team members and clients.

    Ability to travelas needed.

    Detailed Description and Job Requirements

    Entry-level implementation professional who analyzes customer needs , configures the solution, and installs it at the customer site.

    Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models.

    Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained.

    Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer.

    After "go-live", provide technical support to the customer.

    0 to 2 years of experience relevant to the role. Ability to communicate effectively and build rapport with team members and clients.

    Ability to travel as needed.

    Oracle

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