Comunicación en idioma inglés y español, portugués deBrasil es un punto opcional, pero no imprescindible (porque interactuara conpersonal corporativo de otras regiones y personal local).
Disponibilidad horaria y para viajes (imprescindible,porque las mayoría de los proyectos son en las propiedades / hoteles).
Auto motivación (debido a que experimentarasituaciones desafiantes).
Habilidades comunicacionales básicas (porque seráresponsable de interactuar directamente con el cliente para el desarrollo de losproyectos, así como también de realizar capacitaciones sobre el uso delproducto).
La búsqueda es orientada a dos clases de perfiles :
nTécnico : conconocimientos básicos de redes, bases de datos, habilidades de troubleshootingtécnico de sistemas computacionales / informáticos (experiencia previa entrabajos de soporte)
nHotelero : conconocimiento en sistemas de gestión hotelera y habilidades técnicas(experiencia previa en manejo de sistemas de tipo PMS o centrales de reservas).
La definición formal, sigue a continuación :
An ImplementationConsultant is specifically responsible for leading the installationand training of Hotel Systems and associate interfaces for strategic projectsin your region.
This role requires working closely with customersand the Implementation team, and will be dedicated for designated projectsoverseeing all project related matters.
Effective utilization ofproduct knowledge and business skills is essential to ensure successful projectoutcomes.
Ensure the intended project scopes are implemented toachieve successful Project outcome
Effectively communicate with Internal and ExternalCustomers
Effectively report and monitor project progress
Responsible for leading installation and training of theHotel Systems and associated interfaces
Responsible for working in a consultative manner with thecustomer and implementation teams to ensure the success of each assignedproject (projects must deliver the expected benefits and achieve the requiredobjectives)
Work closely with Implementation Managers for developingproject plans, detailed project schedules, identification of risks, contingencyplans and maintain close communication with Implementation Managers andcustomers for project timeline, status, etc.
Responsible for identifying and scheduling projectdeliverables, milestones, and required tasks
Responsible to provide regular project status and reports
Responsible for defining and maintaining the scope andobjectives of projects in conjunction with customers and the Operations team
Responsible for coordinating activities with the customerand Implementation team to ensure projects progress on schedule
Willing to work overtime and public holidays as requested
Able to travel extensively and be away from home forextended periods of time
Willing to work with a wide variety of cultures
Currently hold a valid passport
Any other tasks or duties as required by management fromtime to time
Adhere to company standards, policy and procedure
Knowledge,Skills & Abilities
Understanding of how IT solutions can assist hospitalitybusinesses, either through previous experience or through operationalexperience in the hospitality industry
Minimum two years’ experienceinstalling / configuring / training MICROS-Fidelio Software products in LatinAmerica
Minimum of two years’ experience managing projectsrelating to the implementation of sophisticated enterprise softwareapplications, preferably in a leadership role
Previous training experience in the area oftheoretical / conceptual training
Knowledge of manual Front Office Management Procedures
Experience in Microsoft suite of products in particular,Outlook, Excel, Word, Project, PowerPoint and Visio
Ability to work in a self-managed environment
Previous experience working with MICROS solutions
Relevant degree, diploma, certificate or equivalentexperience
Previous IT sales experience, preferably within thehospitality industry
Superior English language communication skills, writtenand verbal
Professional presentation skills, including ability totailor content to audience requirements
Strong interpersonal skills with the ability to earnrespect from both employees and customers
Superior communication skills, written and verbal (Mustbe fluent in English, second language an advantage)
Analytical problem solving skills
Ability and credibility to work independently and in ateam environment
Ability to create solid and fruitful relationships withcustomers and colleagues
A self-starter with initiative, drive and strong desireto succeed
Ability to work under stress and to deadlines
Ability to manage and prioritize time effectively
Flexibility with people and time
DetailedDescription and Job Requirements
Intermediateimplementation professional who analyzes customer needs, configures thesolution, and installs it at the customer site.
Ensure the solution meets specifications and functions per customer specificoperational work flow for multiple concepts, users, and service models.
Resolveany gaps in functionality. Train the staff on the use of the new solution, andtake the site live on the system after everything has been configured andeveryone is trained.
Ensure a smooth transition to the new system. Answer operationaland application questions and consult the customer in a manner to transferownership of the system to the customer.
After "go-live", providetechnical support to the customer.
2-5 years of overall experience in relevant roles. Ability to communicateeffectively and build rapport with team members and clients.
Ability to travelas needed.
Detailed Description and Job Requirements
Entry-level implementation professional who analyzes customer needs , configures the solution, and installs it at the customer site.
Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models.
Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained.
Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer.
After "go-live", provide technical support to the customer.
0 to 2 years of experience relevant to the role. Ability to communicate effectively and build rapport with team members and clients.
Ability to travel as needed.