Solutions Engineer
Sovos Compliance, LLC.
Santiago, CH
hace 28 días

Message

CH - Santiago Company Information

We are hiring a Solutions Engineer!

The Work You’ll Do

  • As a Solution Engineer, you will be able to provide technical support on regular production issues, processes and procedures;
  • resolve product and service concerns and / or opportunities by utilizing product knowledge and organization acumen. Support cross teams;
  • act as the subject matter expert for multiple products and / or functions (confined to Sales, Use & VAT). Participate in cross functional meetings.

    Develop relationships internally and externally that foster More specifically, you will collaboration; maintain a knowledge level of support areas conducive for effective analysis of solutions .

    More specifically, you will :

  • Provide technical support to internal and external users regarding the resolution of production issues, processes, and procedures
  • Analyze impact and scope to determine Level 1, Level 2 and Level 3 issue resolution
  • Assist in all technical problems (i.e. performance, security, etc.) for the multi-products supported
  • Effectively troubleshoot, replicate and develop workarounds as needed and in interim to ensure client service
  • Document and communicate the results to internal and external users, corporate development, external business partners, and / or clients
  • Identify user needs and requirements to existing and proposed system issues
  • Document user requirements thoroughly via the Client Portal
  • Maintain appropriate record of resolution through the CRM system
  • Use Knowledge Management database to locate solutions to issues
  • Perform other related duties as assigned
  • What We Need From You

  • Bachelor’s Degree in Business, Finance, Technology or equivalent
  • Tax Technology experience required
  • Equivalent technical training and experience in client relations
  • Proven leadership abilities and talent
  • 3-5 years of experience with identifying, resolving, and implementing system modifications and enhancements
  • Expert working knowledge of complex business operation
  • How You’ll Grow

    Growth is serious business at Sovos!

  • In the past 12 months, nearly one-third of our employees experienced career growth in the form of promotions, career changes, and lateral moves
  • Merit-based compensation philosophy and a corporate bonus program
  • There are clear paths of growth within our roles
  • What We Can Offer!

    The opportunity to grow as a professional and as a person through various company-provided development opportunities, including :

  • SovosYOU
  • The IDEA Mentor Program
  • LEADS and IMPACT
  • Progressive Wellness Program
  • The challenge of working in an emerging market and solving complex problems for our clients is a large one. Businesses are struggling to keep up with the pace, volume, and complexity of regulatory requirements.

    In fact, 45% of CFOs say compliance is their biggest growth challenge. That is why over half of the Fortune 500 counts on Sovos to solve their complex business-

    to-government compliance challenges. Our employees work on meaningful and engaging projects that make a tangible impact on our clients’ success.

    Does this sound like a fit? Apply now!

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