CH - Santiago Company Information
We are hiring a Solutions Engineer!
The Work You’ll Do
As a Solution Engineer, you will be able to provide technical support on regular production issues, processes and procedures;
resolve product and service concerns and / or opportunities by utilizing product knowledge and organization acumen. Support cross teams;
act as the subject matter expert for multiple products and / or functions (confined to Sales, Use & VAT). Participate in cross functional meetings.
Develop relationships internally and externally that foster More specifically, you will collaboration; maintain a knowledge level of support areas conducive for effective analysis of solutions .
More specifically, you will :
Provide technical support to internal and external users regarding the resolution of production issues, processes, and procedures
Analyze impact and scope to determine Level 1, Level 2 and Level 3 issue resolution
Assist in all technical problems (i.e. performance, security, etc.) for the multi-products supported
Effectively troubleshoot, replicate and develop workarounds as needed and in interim to ensure client service
Document and communicate the results to internal and external users, corporate development, external business partners, and / or clients
Identify user needs and requirements to existing and proposed system issues
Document user requirements thoroughly via the Client Portal
Maintain appropriate record of resolution through the CRM system
Use Knowledge Management database to locate solutions to issues
Perform other related duties as assigned
What We Need From You
Bachelor’s Degree in Business, Finance, Technology or equivalent
Tax Technology experience required
Equivalent technical training and experience in client relations
Proven leadership abilities and talent
3-5 years of experience with identifying, resolving, and implementing system modifications and enhancements
Expert working knowledge of complex business operation
How You’ll Grow
Growth is serious business at Sovos!
In the past 12 months, nearly one-third of our employees experienced career growth in the form of promotions, career changes, and lateral moves
Merit-based compensation philosophy and a corporate bonus program
There are clear paths of growth within our roles
What We Can Offer!
The opportunity to grow as a professional and as a person through various company-provided development opportunities, including :
The IDEA Mentor Program
LEADS and IMPACT
Progressive Wellness Program
The challenge of working in an emerging market and solving complex problems for our clients is a large one. Businesses are struggling to keep up with the pace, volume, and complexity of regulatory requirements.
In fact, 45% of CFOs say compliance is their biggest growth challenge. That is why over half of the Fortune 500 counts on Sovos to solve their complex business-
to-government compliance challenges. Our employees work on meaningful and engaging projects that make a tangible impact on our clients’ success.
Does this sound like a fit? Apply now!