Head of National Office
Santiago, Chile
hace 2 días

Duties and Qualifications

Head of National Office


Head of a UNHCR National Office is a senior managerial position within a given country operation. The incumbent acts under delegated authority of the UNHCR Regional Representative (or the Deputy Regional Representative).

The position reports and provides all information on developments in relation to the protection (legal protection issues relating to the persons of concern to UNHCR), security (physical security in relation to the UNHCR staff and the persons of concern to UNHCR) and operational matters (programme and office management / administration) within the domain of its geographical area of responsibility to the UNHCR Regional Representative (or Deputy) on a regular and timely manner.

The Head of UNHCR National Office will, on request, serve as a designated member of the UN Country Team, participating in relevant meetings including monthly UNCT meetings, engaging the involvement and advocacy of the Regional Representative as may be appropriate.

He / She will also advise the UN Resident Coordinator in regard to UNHCR s issues of concern. The Head of the UNHCR National Office will also support the UN Designated Official as a member of the Security Management Team.

Concerning overall physical security concerns, HoNO will liaise directly with the competent UN security coordinator while keeping the UNHCR Regional / Deputy Regional Representative fully informed.

As the most senior UNHCR staff member within the given geographical area, the Head of National Office liaises with relevant government officials, security organs in the area, Non-Governmental Organisations (both national and international which are based in the area), local opinion makers and the local media.

As the extended field representative of UNHCR at the front line of High Commissioner s operations, he / she remains as the effective advocate and assistant to the local authorities to ensure that the respective government authorities in the area implement their responsibilities emanating from the 1951 Convention in favour of refugees and others of concern to UNHCR.


  • UNHCR has a clearly articulated country strategy to protect and find solutions for persons of concern.
  • The protection framework in the country addresses availability and quality of asylum, operating systems and search for durable solutions for all categories of persons of concern.
  • UNHCR is fully integrated into the United Nations Country Team (UNCT) / UN Resident Coordinator System.
  • UNHCR s policies and standards are applied consistently within the country operation to ensure quality protection for populations of concern, and compliance with UNHCR Procedures, Rules, and Regulations.
  • Resources are commensurate with operational objectives and are allocated and managed effectively to meet these objectives.
  • UNHCR provides a healthy, safe and respectful working environment for its workforce in the country.
  • Responsibility

  • Stay abreast of the challenges posed by the local political context.
  • Manage a consultative process within the country operations and with external partners.
  • Develop and implement a comprehensive communications strategy that generates political and financial support for UNHCR s operations.
  • Implement a results-oriented approach for assessing, designing and delivering the country operation focused on Asylum Seekers and refugees.
  • Ensure that the protection strategy is fully integrated into the country operations plan and that necessary resources are allocated to it.
  • Ensure the country operation s adherence to UNHCR s policy on Age, Gender and Diversity Mainstreaming (AGDM).
  • Ensure the country operation plans are consistent with the regional and global strategic priorities; manage a participatory process, with all stakeholders to apply UNHCR s standards and indicators in assessing and measuring the performance of the country operations.
  • Promote accession to the Convention and Protocol, and ensure the application of protection standards in the treatment of all persons of concern especially women and children.
  • Ensure all persons of concern, especially women and children, have access to relevant information; ensure that cases of sexual violence and abuse against girls and boys are reported and dealt with expeditiously.
  • Ensure the engagement of UNHCR in the UNCT, UN common programming, planning and funding.
  • Ensure that staff and financial resources are commensurate with operational objectives liaising with the Regional Representation Office.
  • Exercise effective managerial oversight, direction, guidance and support and conduct regular performance appraisals and coaching.
  • In close collaboration with the Designated Official (DO), UNDSS and UN country team / Security Management Team (SMT), gather and analyse information on the local security situation and play an active role in the inter-agency security and contingency planning processes.
  • Ensure that appropriate security measures are in place to protect staff, and that the country operation complies with UN Minimum Operational Security Standards (MOSS) / Minimum Operational Residential Security Standards (MORSS) staff security rules, guidelines and procedures.
  • Authority

  • Represent UNHCR in the inter-agency fora and with national authorities.
  • Develop country strategy and priorities, country operations plans, and approve the country operation s protection strategy for validation by the Regional Representative.
  • Enforce local compliance with UNHCR s global protection, programme, finance and human resources and security policies and standards.

  • Graduate degree (equivalent of a Master s) in Political Science, Social Science, International Relations, Law, Business Administration, Human Resources Management or other relevant fields plus minimum 8 years of previous work experience relevant to the function, with more than 5 years in international capacity.
  • Undergraduate degree (equivalent of a BA / BS) plus 9 years or Doctorate degree (equivalent of a PhD) plus 7 years of previous relevant work experience may also be accepted.

  • Senior positions in a large governmental or international agency.
  • Extensive knowledge of UNHCR operations and services.
  • A high level of skills in management of broad programmes, political decision making and negotiating, as well as demonstrated tolerance to frequently changing and highly charged situations.
  • Ability to lead formulation, oversight of implementation, monitoring and evaluation of operations.
  • Ability to manage for results : translate strategic aims into achievable plans, with established priorities, monitor them, making periodic adjustments as required.
  • Ability to effectively represent UNHCR at the senior level in internal and external meetings and to build strong relationships with clients.
  • Excellent knowledge of English and UN working language of duty station if not English.
  • For National Officer positions, very good knowledge of local language and local institutions is essential.


  • Completion of UNHCR's RSD Learning Programme, COI Learning Programme, Protection Learning Programme, or Management Learning Programme.
  • Working experience in the field. Position Competencies C001L3 - Accountability Level 3
  • C002L3 - Teamwork & Collaboration Level 3

    C003L3 - Communication Level 3

    C004L3 - Commitment to Continuous Learning Level 3

    C005L3 - Client & Result Orientation Level 3

    C006L3 - Organizational Awareness Level 3

    M001L3 - Empowering and Building Trust Level 3

    M002L3 - Managing Performance Level 3

    M006L3 - Managing Resources Level 3

    M005L3 - Leadership Level 3

    M003L3 - Judgement and Decision Making Level 3

    M004L3 - Strategic Planning and Vision Level 3

    X005L3 - Planning and Organizing Level 3

    X001L3 - Analytical Thinking Level 3

    X007L3 - Political Awareness Level 3 Additional Information

    The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.

    Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

    Additional Information

    Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

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