null In this role, you have the opportunity to Support the SRC & HRV Clinical business primarily in the Chile & Peru. You will serve as the primary contract for clinical integration training, and handover of equipment, options and upgrades.
This position will be responsible for delivering on-site training to customers to optimize their proficiency and ensure that their needs are met.
You are responsible for Training & Education Deliver on-site training and education to customers to optimize their proficiency and ensure that their needs are met.
Adhere to Philips training processes and guidelines and established customer site policies. Assess and document user competency, award continuing education credits, and complete related documentation.
Serve as a subject matter expert on basic products and applications. Be proactive in keeping abreast of current medical knowledge and technology.
Assess customer's workflow and clinical needs and advise on products and services solutions to meet their needs. Customer Support Troubleshoot, diagnose, engage appropriate resources, escalate, resolve, follow-up, and document equipment, applications and customer issues accordingly.
Provide on-site clinical support. Act as a voice of the customer by providing feedback on the customer's experience and needs via the customer feedback process.
Sales & Clinical Marketing Support Partner with sales, upon request, to optimize the results of the clinical site visit and product demonstrations.
Communicate potential leads to sales counterparts. Contribute subject matter to include clinical protocols, sample images and clinical / technical tips.
Compliance Complete all required training, documentation, and reports per established processes and guidelines. Maintain company assets.
You are a part of Working as part of our Global Sales and Service organization, you'll benefit from the team's growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings.
To succeed in this role, you should have the following skills and experience Associate Degree or Bachelor's degree preferred (Kinesiologist or other medical fieldMinimum 3 years of clinical experience preferred on Sleep and Respiratory Care or two years of experience in a field applications role.
Strong communication, presentation and interpersonal skills to execute training curriculum and professionally deal with a diverse set of problematic circumstances that surround difficult or demanding customer situations in a friendly and constructive manner using adult learning based guidelines.
Job operates in the hospital / medical environment and remotely from home office location.Practical knowledge of clinical applications and post processing productsExcellent customer service, presentation, and written and verbal communication skills () In return, we offer you The opportunity to grow in your profession by becoming a subject matter expert in Respiratory Care & Hospital Respiratory Ventilation, while working closely with our customers to ensure their overall satisfaction.
The role is based in Santiago de Chile and will report to the Indirect Channel Manager. Why should you join Philips? Working at Philips is more than a job.
It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.
Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog.
Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions. #LI-PH1