About the job : The Driver Center is our face-to-face channel designed to not only provide the best support for our partner drivers, but also to strengthen the relationship between us.
As a Driver Center Manager you will be responsible for overseeing the general operation while coaching and developing the team to achieve our high standards on customer support.
Your responsibilities :
Design the best facilities for our Driver Center
Ensure a smooth onboarding process for new drivers and provide an excellent service with the prompt solving problem
Document compliancy and onboarding process optimization
Ensure healthy metrics and align with all regional team
Work and collaborate with all stakeholders, both city and regional teams, to accelerate the conformity of the drivers and vehicles
Provide all on ground operation of front end needs of Driver Advisors
Lead the team to hit the target of expert helpfulness
The succesful applicant :
5+ years of work experience in a Customer Service Manager or Operations Manager role preferred
Work experience addressing local safety-related issues preferred
Proficient in English and Spanish
Engage stakeholders in a cross-functinal team
Enthusiastic and can-do attitude
Flexible, fast learner and adaptable to changes
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