Field Service Engineer
Guerbet
Santiago
hace 3 días

Description

  • Provide direct support to the customers regarding the maintenance of Guerbet’s medical equipment and digital solutions.
  • Train customers on how to properly and safely operate the medical devices and digital solutions.
  • Actively work in the spare parts flow process to ensure the return of the material delivered to the field and under your responsibility (delivery, responsible usage and correct identification);
  • Fill in consistent and reliable technical service data in the maintenance management system (technical notes, spare parts usage, calibration info, checklists, labor timing, maintenance status, customer’s signature and NPS);
  • Perform the nationalization process of the brand-new imported equipment;
  • Support the maintenance process of the equipment inside the Repair Shop;
  • Actively work to ensure the achievement of the defined service KPIs : First Time Fix, Field Service Technician Utilization, Equipment Downtime, Incidents Closed in One Day, Preventive Maintenance Compliance and Repeated Calls Rating.
  • Participate in the team’s meetings and brainstorming to suggest new ideas and support in the continuous improvement process;
  • Provide technical support to the 3rd parties and sales team;
  • Perform the maintenance and work in accordance with the defined EHS (Environment Health and Safety) standards;
  • Follow the defined operational procedures described in Guerbet’s quality system.
  • Education

  • Degree in biomedical engineering or related;
  • Great interpersonal and customer service skills (listen attentively to customers’ needs, be cordial and handle properly adverse or under pressure situations).
  • Must enjoy and feel comfortable at teaching / training final customers
  • Be collaborative with the customers and team mates to provide the best customer’s experience.
  • Must be resourceful and problem solver
  • Driver license, in order to use company’s car to move to the customers.
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