Customer Service Representative
Expeditors
Las Condes, Región Metropolitana, Chile
hace 2 días

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transportation Department.

Major Duties and Responsibilities

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system
  • Track and trace shipments as required
  • Utilize Process Monitors and Workflows on daily basis
  • Ensure timely movement and delivery of freight to customers
  • Ensure documents are timely sent to customer or broker for customs purposes
  • Ensure accurate and timely client invoicing
  • Interact with our customers in arranging their shipments, exceeding customer service expectations
  • Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers' standard operating procedures are followed and updated
  • Meet KPI standards, as per the company procedures
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Qualifications

  • Customer Service : 5 years experience and / or training; or equivalent combination of education and experience
  • Understanding of transportation documentation and terms is a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Strong desire to learn
  • Good computer skills (Excel, Word, PowerPoint)
  • Fluent in English
  • Reporting Structure

  • Supervisor and Manager
  • Additional Information

    Expeditors offers excellent benefits

  • Health Plan : Medical, Prescription Drug, Dental and Vision
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • All your information will be kept confidential according to EEO guidelines....

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