Senior IT Operations Support Analyst
Experian
Santiago, REGION METROPOLITANA, Chile
hace 7 horas

Job Description

Provide first line operational support, scheduling, resource management and File Transfer services in IBM Mainframe, Unix and AWS Cloud environments.

Provide technical expertise for internal projects that drive increased overall productivity and promote automation.

  • Monitors system resources and communicates with the Operations Center to effectively maximize throughput
  • are met to satisfy customer requests.
  • Verifies the accuracy of completed production applications.
  • Performs any necessary balancing to ensure accuracy of processing via balancing software.
  • Performs a variety of customer support administrative tasks.
  • Provides business units with 24X7 production problem resolution support.
  • Communicates with users to enforce adherence to processes and standards.
  • Assists in the testing and implementation of operational production processes and procedures.
  • Support implementation of automation and process improvements for internal customers.
  • May participate and provide input to the system design phase of new project
  • Qualifications

  • 3-5 Year experience with AWS / Cloud computing
  • Excellent knowledge of AWS / Cloud, Unix and Mainframe computing
  • Strong Operations Tech Support Experience with :
  • Troubleshooting and escalation of production issues in Cloud, Unix and Mainframe environments
  • Escalation of production issues and workload failures
  • Ability to triage system, resource, issues in Cloud, Unix and Mainframe based systems
  • Excellent File Transfer monitoring and troubleshooting methodologies including issue intervention and resolution in both Cloud and Mainframe based systems
  • Ability to facilitate and take lead with coordination and communication concerning complex production issues with both technical and non technical personnel
  • Highly skilled in successful synergies with highly technical developers and IT personnel partnering to coproduce procedures, process improvements and operational guidelines
  • Additional Information

    Our benefits include : Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work / Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

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