This Seasonal Associate’s primary role is to provide excellent customer service and an experience that exceeds customer expectations.
The individual in this role is responsible for completing assigned activities on the sales floor, in the stockroom and / or the front end.
Team Members often work in multiple areas of the store during each shift, therefore flexibility is crucial. Additionally, this position may also handle recovery, ringing register and light cleaning duties.
Seasonal Associates working late evening, overnight, or early morning are responsible to receive and process freight to the sales floor.
This Team Member must act with the A.C. Moore Values in mind : People, integrity, desire to be the best, passion, enthusiasm and new ideas.
WORK SCHEDULE : Flexibility in scheduling; early mornings, evenings, weekends and holidays required; may include overnight shifts.
ESSENTIAL JOB FUNCTIONS :
Provide excellent customer service and an experience that exceeds customer expectations.
Rings registers; ensures purchases are processed with speed and accuracy. May process returns.
May perform advanced transactions such as price adjustments, refunds and exchanges, as needed.
May organize returns at the front end according to department, as needed.
Greets all customers with a friendly offer to help.
Smiles and says Thank You during every customer transaction.
Ensures planogram integrity is maintained when placing items back on the shelf.
Pulls all pegged merchandise forward and fronts product to the shelf edge during recovery.
Communicate and drive marketing efforts to customers.
Answer telephones with standard A.C. Moore greeting.
Drive Reward Card and VIP Card sign-ups to meet company expectations.
May work as part of the late evening, overnight, or early morning crew to receive and process freight to the sales floor within stated goal of 24 hours.
Responsible for the stocking of product and executing planograms as directed.
Handle light janitorial duties such as sweeping, cleaning the restroom and breakroom and taking the garbage to the dumpster.
Participate or assist with ad setups, classroom activities, and community events in the store.
Understand the definitions and methods of retail shrink and comply with all Loss Prevention policies.
Comply with all A.C. Moore policies outlined in the Employment Handbook, including dress code and attendance, and company’s Standard Operating Procedures.
Perform other duties as requested.
EXPERIENCE & EDUCATIONAL REQUIREMENTS :
Previous retail and / or customer service experience preferred.
High energy level and positive outlook.
Strong communication skills.
Strong problem-solving skills.
Sound critical thinking and decision-making skills.
Basic computer skills preferred.
Experience with arts and crafts preferred.
PHYSICAL REQUIREMENTS :
Frequently lifts, carries or otherwise moves and positions objects weighting up to 50lbs.
Ability to bend, turn, twist, kneel and / or squat up to 75% a day.
Must be able to move about the store and / or remain stationary, up to 8 hours per day.
Repetitive movement of hands and arms.
Ability to ascend and descend a ladder safely, preferred.
Frequently communicates with customers and / or others.