Viña del Mar, ValparaísoPosting Date Feb 11, 2020 Job Number 20020478 Job Category Rooms and Guest Services Operations Location Sheraton Miramar Hotel & Convention Center, Armada de Chile 15, Vina del Mar, Valparaiso Region, Chile VIEW ON MAP Brand Sheraton Hotels & Resorts Schedule Full-time Relocation?
No Position Type Non-Management / Hourly Start Your Journey With UsAt Sheraton, we go above and beyond in everything we do.
We are inspired by our guests and one another and are driven to make things better. We love what we do, and we give it all we’ve got on property and off.
When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do.
If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
activate / reissue room keys. Ensure rates match market codes, document exceptions. Verify / adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room.
Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns.
File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports.
follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests / visitors. Count and secure bank at beginning and end of shift.
Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.
anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards.
Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.