Business Analyst
Citi Brasil
Santiago de Chile, Chile
hace 2 días

Citigroup, the most global bank in the world with a presence in more than 100 countries, has a Development Center in Santiago, Chile from where we provide support to the technology platforms used by businesses in different geographies globally.

Today we are in an aggressive expansion plan in search of talents to increase our service offering. Among many other opportunities, we are looking for an Business Analyst to join our team.

We offer :

  • Being part of a multinational company that prides itself on working with proactive, empowered and diverse people, understanding that each one contributes from their experience and knowledge.
  • Possibility of career development and professional growth through training platforms and tools, as well as a transversal commitment to the development of talent.
  • Teamwork with professionals from different areas and geographies, allowing to expand networking and get to know other cultures, as well as practice other languages such as English and Portuguese, depending on the function.
  • Time is a scarce resource, where time flexibility is a competitive strategy when carrying out work, therefore, at Citigroup, depending on your functions, we have alternatives for Time flexibility based on work by objectives, as well as a culture of remote work practiced for more than 15 years that complements this flexibility.
  • The Business Analysis Senior Supervisor is an intermediate management-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team.

    The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

    Responsibilities :

  • Supervise a business analysis team (consisting of support staff and / or entry-level analysts) with responsibilities including work allocation, budget and planning, performance evaluation, compensation, and other duties as assigned
  • Improve process efficiencies in support of unit objectives and recommend new work procedures
  • Ensures resource gaps are addressed as a priority to avoid business service disruption
  • Support quality and control function, including performing risk assessments / tests and evaluating process procedure changes
  • Work as a team to achieve objectives and solve problems based on analysis of information
  • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedent
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  • Qualifications :

  • 2-5 years of relevant experience
  • Demonstrated analytical, organizational and presentation skills
  • Proven ability to work independently and in a team
  • Consistently demonstrate clear and concise written and verbal communication
  • Proven ability to manage a diverse project portfolio
  • Education :

  • Bachelor's degree / University degree or equivalent experience
  • Additional Responsibilities :

  • Gather, analyze and document business requirements : questioning, challenging and proposing innovative, automated solutions where necessary.
  • Ensure correct supporting artefacts are produced for each project including the FRDs, EPICs, User stories etc.
  • Conduct reviews of the relevant requirements and solution with Stakeholders.
  • Build and maintain relationships with keys stakeholders.
  • Communicating progress of the project(s) to relevant parties including, but not limited to Senior Sponsors, Business Sponsors, Steering Committees and Program Management Office as appropriate.
  • Support training activities for the impacted groups.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Knowledge / Experience :

  • Detailed understanding of SWIFT messaging for MT1,2 and 9 series
  • Knowledge of Instant Payments, Domestic (e.g. Target2, EURO1, CHAPS) flows and Cross-border flows
  • Insightful knowledge and hands on experience on different file formats for SWIFT, FED, CHIPS etc like MT101, MT103, MT202, ISO XML formats (pain.
  • 001, pain.002, pacs.008, pacs.009, pacs.002), IDOC, EDIFACT formats etc.

  • Detailed understating of Payment messaging and end-to-end flows from Client initiation to Clearing and settlement
  • Excellent communication skills with ability to lead discussions in meetings / conference calls
  • Good presentation skills and ability to create process flows using MS-PowerPoint or MS-Visio
  • Experience in Business Analysis / Functional Requirements in medium to large scale programs.
  • Experience in managing large technical and / or process related projects
  • Industry knowledge of payments and its changing landscape
  • Understanding of Agile methodology and tools like Jira, Confluence
  • Stakeholder management
  • Knowledge of the software development life cycle
  • Skills :

  • Strong Analytical skills
  • Ability to work on own initiative
  • Ability to work in a pressured environment
  • Excellent organization and administrative skills
  • A high degree of accuracy and attention to detail
  • Flexibility
  • Clear communicator ability to relay precise information both orally and in writing to senior management
  • Good time management skills
  • Ability to articulate ideas in a simple coherent way
  • Strong influencing and negotiation skills; ability to build and maintain effective networks and relationships.
  • Proven team-working skills.
  • Esta y todas las ofertas de Citigroup Chile S.A. se encuentran bajo el marco de la Ley N 21.015 que incentiva la inclusión de personas en situación de discapacidad al mundo laboral.

    Job Family Group : Technology

    Job Family :

    Business Analysis / Client Services

    Time Type :

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