Customer Retention & Development Manager (CRDM)
Las Condes, CL
hace 1 día
source : DirectEmployers Association

We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals+ 250+ locations worldwide+ Fortune 500+ Globally unified systemsMajor Duties and Responsibilities+ Build a District Retention Program that includes coverage for all existing customers in our District+ Assist Product managers in developing product level retention programs+ Facilitate monthly branch retention meetings+ Build and protect consistency in our branch and service offerings+ Measure and analyze customer revenue trends and proactively communicate these+ Ensure minimum call counts and reviews are completed per district goals+ Ensure incremental improvements are made on building stronger customer relationships+ Grow revenue across multiple product and geographies+ Bachelor degree or equivalent business qualifications+ Minimum four years Expeditors / industry experience+ Ability to create / write and articulate client business plans+ Management skills to organize and coach a team+ Demonstrated customer service skills and proven interpersonal skills+ Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint+ Inquisitive and exploratory mind-set+ Fluent in English
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