Performs assignments that require the use and application of standard principles, theories, and concepts of a professional IT discipline.
Provides technical support of PPM products to external and internal clients including :
Conducts technical demonstrations and supports sales presentations and product demonstrations
Conducts basic, advanced and administration customer training
Provides solutions to customer application problems
Provides more advanced consulting services such as advanced software setup (workshare, etc), customization and configuration
Identifies additional product / services opportunities in customer organization.
Develop knowledge on a specific tool or process (User and Admin)
Participate in projects
Prepare documentation and procedures
Share relevant information with leaders and colleagues
A degree or diploma in a related technical discipline (ie Computer Science Engineering, Programmer Analyst).
A minimum of 1 and maximum of 3 year experience working in a relevant industry and / or with similar technology in a technical support / consulting role
Technical Skills & Knowledge
Employee is expected to have an in-depth knowledge of PPM products and procedures.
Good understanding of the following :
Customer service procedures for queries and problem resolution
Able to build and maintain relationships with fellow employees and work collaboratively
Aware of own strengths and areas for improvement and ensures skills are continually improving
Potential to learn and acquire knowledge, skills and competencies of next level
Able to work to rigorous deadlines
Defines issues clearly despite incomplete or ambiguous information
English and Spanish
Hexagon PPM is the leading global provider of engineering software and project control solutions. We transform unstructured information into a smart digital asset, empowering our clients to visualize, create, and manage the life cycle of facilities and structures of all complexities.
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Hexagon PPM is part of Hexagon (Nasdaq Stockholm : HEXA B; ), a leading global provider of information technology solutions that drive productivity and quality across geospatial and industrial landscapes.
Employing more than 17,000 employees in 46 countries and net sales of approximately 3.1bn EUR, we are Shaping Smart Change!