HR PSC Associate
QuintilesIMS
Santiago, Chile
hace 1 día

RESPONSIBILITIES

  • Execute customer service activities according to SLAs including but not limited to the following, answer and respond to all inquiries (phone, email, fax, mail) into the HR PSC.
  • Log all calls, requests and transactions into the case management system. Provide information and resolve any issue pertaining to these calls in a timely courteous and professional manner.

    Follow appropriate escalation protocols as required.

  • Complete data maintenance and audit activities according to Service Level Agreements as related to data input to Workday, PeopleSoft HR, Human Resource Administration and Case Monitoring Systems.
  • Complete Hire / Onboarding Activities for employees.
  • Provide back-up support to the HR PSC Coordinators in preparing routine reports used to illustrate compliance with Sarbanes-
  • Oxley; monthly metrics reports for HR PSC management and payroll and data reconciliations.

  • Process data corrections in Workday.
  • File appropriate documents in personnel folders in accordance with SOPs. Track and follow up on missing forms required for personnel file.
  • Participate in project activities as assigned by management. Participation may include accountability for completion of tasks or acting as lead for small scale project activities.
  • Act as primary point of contact / lead for routine administrative tasks as assigned by supervisor.
  • Establish and maintain strong customer rapport with client groups
  • Assist in the update of documentation of PSC policies / procedures based on frequently asked questions or revised policies / procedures.
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