Service Delivery Lead
Amdocs, Inc.
Santiago, RM, CL
hace 11 días

Who are we?

If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future.

From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected.

We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device.

We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In one sentence

Responsible and accountable for services to account operations including coordinated management of multiple related projects / accounts aimed at achieving strategic business and organizational objectives with high quality.

What will your job look like?

  • You will be accountable & responsible for introducing account-centricity for running smooth operations around scope, time, cost, quality, change, communication, risk and crisis management, and integration.
  • You will manage the overall operations program scope and maintain its continuous alignment with strategic business objectives;
  • set program plan and make recommendations to modify it when necessary, set priorities, ensure optimization, and resolve conflicts to enhance effectiveness in reaching business results or strategic goals.

  • You will define projects / programs; assign managers to initiate and manage the performance of production operations; integrate and oversee multiple related projects.
  • You will ensure alignment of all projects / programs under his / her supervision to standards and program management methodology, including compliance with relevant regulations.
  • You will ensure effective and engaged program team by providing ongoing guidance and mentorship, to ensure attainment of full program objectives.
  • You will build credibility and relationships, and maintain communication with stakeholders at multiple levels, including those external to the organization.
  • You will secure budget and timeline; determine and coordinate the sharing of resources among the constituent projects / program to the overall benefit of the program.
  • You will lead and facilitate periodic status and risk discussions with program stakeholders; evaluate and discuss program results and lessons learned throughout the program lifecycle.
  • You will manage special projects such as efficiency programs and cost improvement programs through planned activities across multiple business lines.
  • You will lead to resolve customer escalations with respect to smooth operations.
  • You will ensure that SLAs are met and deliverables are provided on time with high quality and within budget; drive lessons learned and get wells.
  • You will be responsible for change management, release management, version management, and deployment management type of activities.
  • All you need is...

  • Bachelor's / B.Sc. degree, or higher degree with 15+ years of experience
  • Preferably 4+ years of successfully managing projects in the relevant domain with significant scope, part of a program.
  • Experience and business knowledge in several key domains relevant to the program.
  • Account management and project management experience is an added advantage.
  • Experience in working in a global, matrix environment.
  • Project management certification
  • Why you will love this job :

  • You will be responsible & accountable for multiple related projects / accounts aimed at achieving strategic business and organizational objectives with high quality.
  • These programs contain complex activities that may span different functions, organizations, geographic regions, and cultures.

  • You will ensure alignment of all projects / programs under his / her supervision to standards and program management methodology, including compliance with relevant regulations.
  • You will manage special projects such as efficiency programs and cost improvement programs through planned activities across multiple business lines.
  • You will lead to resolve customer escalations with respect to smooth operations.
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