Full Time Opportunities for MBA Students or Recent Graduates: CSM
Microsoft
Santiago, Santiago, Chile
hace 5 días

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else.

This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together.

We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation.

Together we make a difference.

Customer Success Manager

We are looking for a Customer Success Manager (CSM) Business Applications to drive successful adoption and expansion of Business Applications workloads within her / his accounts.

The CSM role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify opportunities in her / his accounts.

The CSM is also a key part of our customer facing sales teams and will be called on frequently to leverage their deep knowledge of CRM or ERP to support sales growth.

Responsibilities

  • Be accountable to drive high usage of Dynamics within customers by driving the creation and execution of a thorough and action-oriented adoption Plan
  • Leverage deep functional expertise to increase the customer’s usage of existing workloads
  • Proactively identify new workloads and expansion opportunities in each account to drive value both for the customer and for Microsoft
  • Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Dynamics’ and Microsoft’s behalf
  • Orchestrate and gain strong buy-in with multiple external customer’s Partner) and internal Microsoft sales and services teams and be highly connected to Microsoft SMEs throughout the customer’s Dynamics lifecycle
  • Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
  • Pursuing an MBA degree or with in 6 months of graduation from an MBA degree.
  • Less than 7 years of professional experience
  • English Advanced
  • Excellent verbal and written communication, analytical and presentation skills.
  • Strong desire and business acumen for consultative solution selling.
  • Exceptional negotiation, customer service, and interpersonal skills.
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