Job Description :
We’re more than aviation experts, we’re
pioneers. We challenge what’s possible. From breaking the sound barrier to
developing the tiltrotor, we’ve reimagined the experience of flight for more
than 85 years. Today, we’re redefining what flight is capable of.
Bell is seeking a Customer Service Engineer
CSE) to support Bell customers in the Southern Cone (Argentina, Chile,
Paraguay and Uruguay) region. This role requires extensive travel to
support the assigned territory and can be based in Brazil or Chile.
The individual selected for this role will
deliver world-class technical support to Bell aircraft owners in the
region. This individual is a direct link for the customer to Bell
support including technical assistance, aircraft operational guidance,
logistical assistance, and sales support.
Responsible to represent Bell to our customers
throughout the world. To develop and enhance customer satisfaction by providing
a direct link between various Bell entities and our customers leading to a
great customer experience and increased sales.
Technical Support :
maintain, repair, and upgrade aircraft.
aircraft during company-sponsored demonstrations and shows
aircraft down time and thrill our customers
maintenance-related topics to customers, which could include conferences,
seminars, etc. (e.g. rotor track and balance, human factors)
Sales Support :
parts and volumes to purchase
salesperson and customers, which results in aircraft sales, as well as
aftermarket support and services
person conducting sales demonstration in the field.
matters to ensure warranty policy and guidelines are being followed
the Bell commercial business to ease the customer experience during purchase of
aftermarket parts and services
Bell Training Academy for foreign entities, and course translation as needed
allows Bell to make decisions on spares sales, service offerings, and new
operated independently of direct supervision for decision-making and day-to-day
day based on the needs of customers for aircraft maintenance and support
Position Requirements :
experience - 5 of which is with Bell helicopters.
to an FAA Airframe and Powerplant license.
and Spanish fluently.
on weekends as needed.
including weekends, as the call is to support aircraft on ground (AOG).
with the ability to positively impact customer perception of care, attention,
and satisfaction. Customer satisfaction is the primary focus of this
position and is expected to translate to customer loyalty to the Bell
around aircraft in demanding environments. -Must be able to climb
ladders, lift up to 25 lbs above head, crawl under aircraft
Headquartered in Fort Worth, Texas as a
wholly-owned subsidiary of Textron Inc., we have strategic locations around
the globe. Our talented employees come from over 90 countries to serve
customers from 120. All to deliver exceptional aircraft experiences.
Efficiently. Reliably. And, above all, safely.
Salary Range : - Relocation : Travel :