Customer Service Engineer (based in Brazil or Chile) for Bell
Bell
Santiago,
hace 5 días
source : JSfirm.com

Job Description :

We’re more than aviation experts, we’re

pioneers. We challenge what’s possible. From breaking the sound barrier to

developing the tiltrotor, we’ve reimagined the experience of flight for more

than 85 years. Today, we’re redefining what flight is capable of.

Bell is seeking a Customer Service Engineer

CSE) to support Bell customers in the Southern Cone (Argentina, Chile,

Paraguay and Uruguay) region. This role requires extensive travel to

support the assigned territory and can be based in Brazil or Chile.

The individual selected for this role will

deliver world-class technical support to Bell aircraft owners in the

region. This individual is a direct link for the customer to Bell

support including technical assistance, aircraft operational guidance,

logistical assistance, and sales support.

Job Responsibilities

Responsible to represent Bell to our customers

throughout the world. To develop and enhance customer satisfaction by providing

a direct link between various Bell entities and our customers leading to a

great customer experience and increased sales.

Technical Support :

  • Consults on customer technical issues to
  • maintain, repair, and upgrade aircraft.

  • Provides hands-on maintenance for Bell
  • aircraft during company-sponsored demonstrations and shows

  • Conducts expert trouble-shooting to minimize
  • aircraft down time and thrill our customers

  • Conducts sign-off of Bell-owned aircraft
  • maintenance activities.

  • Develops and conducts formal presentations on
  • maintenance-related topics to customers, which could include conferences,

    seminars, etc. (e.g. rotor track and balance, human factors)

    Sales Support :

  • Consults the customer on appropriate spare
  • parts and volumes to purchase

  • Establishes relationship between aircraft
  • salesperson and customers, which results in aircraft sales, as well as

    aftermarket support and services

  • Acts as technical expert to assist sales
  • person conducting sales demonstration in the field.

  • Provides sales support Administrative Support :
  • Interfaces with customers on warranty-related
  • matters to ensure warranty policy and guidelines are being followed

  • Acts as the interface between customers and
  • the Bell commercial business to ease the customer experience during purchase of

    aftermarket parts and services

  • Assists with scheduling of classes at the
  • Bell Training Academy for foreign entities, and course translation as needed

  • Collects Bell fielded aircraft data, which
  • allows Bell to make decisions on spares sales, service offerings, and new

    General :

  • This position is remotely located and
  • operated independently of direct supervision for decision-making and day-to-day

    activities

  • This role requires to be on-call 24 hours a
  • day based on the needs of customers for aircraft maintenance and support

  • At least 50 travel is required Job Requirements :
  • Position Requirements :

  • At least 10 years of hands-on helicopter maintenance
  • experience - 5 of which is with Bell helicopters.

  • Hold a regulatory body certification equivalent
  • to an FAA Airframe and Powerplant license.

  • Candidate must read, write, and speak English
  • and Spanish fluently.

  • Must be able to travel with short notice and
  • on weekends as needed.

  • Must be able to be on-call 24 hours a day
  • including weekends, as the call is to support aircraft on ground (AOG).

  • Must live in or be able to relocate to Brazil
  • or Chile.

  • Must have a strong customer service mindset,
  • with the ability to positively impact customer perception of care, attention,

    and satisfaction. Customer satisfaction is the primary focus of this

    position and is expected to translate to customer loyalty to the Bell

    brand.

    Physical Requirements

  • Must be physically capable to work on and
  • around aircraft in demanding environments. -Must be able to climb

    ladders, lift up to 25 lbs above head, crawl under aircraft

    Headquartered in Fort Worth, Texas as a

    wholly-owned subsidiary of Textron Inc., we have strategic locations around

    the globe. Our talented employees come from over 90 countries to serve

    customers from 120. All to deliver exceptional aircraft experiences.

    Efficiently. Reliably. And, above all, safely.

    Salary Range : - Relocation : Travel :

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