Job Description :

We’re more than aviation experts, we’re

pioneers. We challenge what’s possible. From breaking the sound barrier to

developing the tiltrotor, we’ve reimagined the experience of flight for more

than 85 years. Today, we’re redefining what flight is capable of.

Bell is seeking a Customer Service Engineer

CSE) to support Bell customers in the Southern Cone (Argentina, Chile,

Paraguay and Uruguay) region. This role requires extensive travel to

support the assigned territory and can be based in Brazil or Chile.

The individual selected for this role will

deliver world-class technical support to Bell aircraft owners in the

region. This individual is a direct link for the customer to Bell

support including technical assistance, aircraft operational guidance,

logistical assistance, and sales support.

Job Responsibilities

Responsible to represent Bell to our customers

throughout the world. To develop and enhance customer satisfaction by providing

a direct link between various Bell entities and our customers leading to a

great customer experience and increased sales.

Technical Support :

maintain, repair, and upgrade aircraft.

aircraft during company-sponsored demonstrations and shows

aircraft down time and thrill our customers

maintenance activities.

maintenance-related topics to customers, which could include conferences,

seminars, etc. (e.g. rotor track and balance, human factors)

Sales Support :

parts and volumes to purchase

salesperson and customers, which results in aircraft sales, as well as

aftermarket support and services

person conducting sales demonstration in the field.

matters to ensure warranty policy and guidelines are being followed

the Bell commercial business to ease the customer experience during purchase of

aftermarket parts and services

Bell Training Academy for foreign entities, and course translation as needed

allows Bell to make decisions on spares sales, service offerings, and new

General :

operated independently of direct supervision for decision-making and day-to-day

activities

day based on the needs of customers for aircraft maintenance and support

Position Requirements :

experience - 5 of which is with Bell helicopters.

to an FAA Airframe and Powerplant license.

and Spanish fluently.

on weekends as needed.

including weekends, as the call is to support aircraft on ground (AOG).

or Chile.

with the ability to positively impact customer perception of care, attention,

and satisfaction. Customer satisfaction is the primary focus of this

position and is expected to translate to customer loyalty to the Bell

brand.

Physical Requirements

around aircraft in demanding environments. -Must be able to climb

ladders, lift up to 25 lbs above head, crawl under aircraft

Headquartered in Fort Worth, Texas as a

wholly-owned subsidiary of Textron Inc., we have strategic locations around

the globe. Our talented employees come from over 90 countries to serve

customers from 120. All to deliver exceptional aircraft experiences.

Efficiently. Reliably. And, above all, safely.

Salary Range : - Relocation : Travel :