The Software Customer Success Manager manages named customers to ensure that they achieve their business outcome with Rockwell Automation’s software subscriptions.
Responsible for ensuring effective technology and services adoption that leads to high renewal rates and expansion ofannuity-basedcontracts and subscriptions.
Manages the Adoption of purchased Software to ensure the efficient implementation and drives necessary support to support customer success and ultimately the renewal.
Uses data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio.
Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging Services contracts and software subscriptions.
Communicates value delivered to customer on a periodic cadence using QBR methodology and other means of communication / cadences
Foster a cohesive team environment with Sales, Delivery and Distributor team members on behalf of customer. Collaborate with team members to ensure an optimal customer experience.
Education and Experience
Bachelor’s degree inBusiness Administration,engineeringor related fields.
At least 8years of work experience and experiencein working with customers in a commercial and / or technical capacity.
Experience with understanding customer buying behaviors& processes.
Have knowledge on how services are organized and delivered Collaborate with them on behalf of customers.
Ability to motivateand work withothersto make customers successful.
Commercial acumen. Ability to collaborate and build trust with sales.
Capable of developing,communicating,and executing a services ARR strategy at a corporate level.
Excellent presentation and communication skills (written and verbal) to various levelsofcustomer’s organization.
Comprehending the needs and requirements of customers in order to bring strategic value to them. Promoting customer needs as the key driver for business goals and initiatives.
Self-starter with strongcollaborationskills.
Capability of Managing Multiple Priorities.
Ability to work withcross functional teams
Fluent Portuguese / English, Spanish desirable.