ServiceRocket is trusted by thousands of enterprises, helping them get the most out of their software and transforming the way they do business.
Headquartered in Palo Alto with offices in Bengaluru, Sydney, Santiago, London, Toronto, and Kuala Lumpur, our products and services help clients accelerate alignment, reduce friction, and connect with their teams, partners and customers.
Working at ServiceRocket is more than a job. Our five core values drive our actions and work environment. Our employees, the Rocketeers, fuel our success.
But don't just take our word for it Explore what it’s like to wear the rocket.
We are seeking a customer-centric Support Engineer Intern to join our fantastic team in Santiago. The primary responsibility of this position is to provide world-class support to the customers of ServiceRocket’s Add-ons.
As a Support Engineer Intern, you will be responsible to own, troubleshoot, identify and resolve add-ons problems through effective communication with customers.
Strong verbal and written English is a key requirement of this role, so please provide an English resume when applying.
Shift work may be requiredFlexible to work on Santiago public holidays, rotation based.Flexible to work a late Shift (11am to 8pm), rotation based.
Flexible to work on weekends.
Communicating efficiently and effectively with our customers
Owning customer communications and issues from initial contact until resolution
Becoming an encyclopedia of knowledge about how our add-ons works and what it is capable of
Solve technical problems for customers on a daily basis
Being the one responsible, along with the Support team, to ensure that all customers have a great experience with the add-ons
Working together with support, development and product teams to identify bugs and synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions
Resolve issues raised within SLA with the aim of preventing future problems
Learn, document and share knowledge with others
Minimum Position Requirements or What Skills Do I Need? :
Degree in Information Technology, Computer Science or equivalent
A genuine enjoyment of technology
Excellent communication and writing skills
The ability to explain complex topics in easy to understand and concise language English
Willingness to take on new challenges and environments
Good troubleshooting and problem-solving abilities
Passion for working with customers all day
Ambition, eagerness and the will to learn and improve upon your own skills
Enthusiastically helps customers understand the value of our products pre-sale
Ability to demonstrate how to use and create value with our products in pre-sales situations
A friendly, curious and skilled listener committed to helping customers succeed and benefit from using our products
Knowledge in the following areas will be an advantage :
An understanding of internet culture and add-ons trend
Windows / Mac OSX / Linux operating systems experience
Knowledge on Network Protocols : TCP / IP, DNS, FTP, HTTP, HTTPS, FTP, SFTP, SSH, SSL
Experience on Salesforce is a plus
RDBMS experience (Oracle, PostgreSQL, SQL Server or similar)
Experience on Atlassian products (Jira, Confluence)
Experience on web servers (Apache, Tomcat) or web-application servers
Programming experience, preferably in Java and PHP
Only shortlisted candidates will be notified*