Customer Service Manager - Flexible Office Homeoffice Remote | [UV-22]
Metropolitana, Chile
hace 4 días
source : Kitempleo

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.

The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

ResponsibilitiesControl resources and utilise assets to achieve qualitative and quantitative targetsKeep ahead of industry’s developments and apply best practices to areas of improvementRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentImprove customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionRequirementsAdvanced troubleshooting and multi-tasking skillsAwareness of industry’s latest technology trends and applicationsExperience in providing customer service supportCustomer service orientationAbility to think strategically and to lead

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