Telecommunications Technician, G7
Comisión Económica para América Latina y el Caribe
SANTIAGO, CHILE
hace 12 días

Responsibilities

Under the overall supervision of the Head of Communications Unit, ICTS, the Senior Telecommunications Technician will be responsible for the following duties : (These duties are not all inclusive nor are all duties carried out by all Telecommunications Technicians.)

SATELLITE EARTH-STATION OPERATIONS

  • Installs, configures, tests and commissions various earth station sub-systems and associated equipment.
  • Provides assistance in workflow analyses of existing procedures and drafting of new workflow to change operating environment or optimize operation.
  • Ensures that preventative maintenance and repairs schedules are carried out per established guidelines and procedures.
  • Advises the Unit / Section Chief on matters relating to operations.
  • Supervises crews of skilled Earth-station Engineering Technicians.
  • Prepares monthly reports on node and transmission facility performance, including detailed reports of leased facility outages for outage rebate purposes.
  • Performs other related duties as required.
  • WIDE AREA NETWORK OPERATIONS

  • Installs, configures, tests and commissions various UN Wide Area Network (WAN) systems and associated equipment.
  • Coordinates with leased line carrier and / or remote site technical support staff, service restoration during facility failures at ECLAC Headquarter, sub-
  • regional and national offices.

  • Provides assistance in preparation of Requests For Proposals and evaluation.
  • Carries out fault diagnosis and resolve transmission and switching impairments arising between the ECLAC Headquarter, sub-
  • regional and national offices.

  • Provides assistance in workflow analyses of existing procedures and drafting of new workflow to change operating environment or optimize operation.
  • Advises the Unit / Section Chief on matters relating to operations of WAN.
  • Supervises crews of skilled Wide Area Network Engineering Technicians.
  • Ensures that the Network Control Center / Network Operations Center records and Wide Area Network records / documentation are kept current.
  • Ensures that preventative maintenance and repairs schedules are carried out per established guidelines and procedures.
  • Performs advanced technical support activities, including module level system repairs, with respect to Wide Area Network Switches, routers and frame relay nodal processors.
  • Monitors transmission performance of all local and remote network nodes at the link and at the I / O levels.
  • Prepares monthly reports on node and transmission facility performance, including detailed reports of leased facility outages for outage rebate purposes.
  • Performs other related duties as required.
  • LOCAL AREA NETWORK OPERATIONS

  • Performs advanced technical support activities, including firmware upgrades, and module level repair of multi-layer switches, routers, remote access servers.
  • Installs, configures, and maintains multi-protocol routers, multi-layer switches, Ethernet hubs and other LAN equipment.
  • Monitors the performance of the LAN, wireless LAN, MPLS and high speed Internet access facilities.
  • Coordinates and facilitates the implementation of ad-hoc LAN support requirements with departmental focal points.
  • Provides remote operations and maintenance service and advanced technical support for LAN services at sub-regional and national offices.
  • Assists in large projects when services are to be provided in new locations.
  • Maintains LAN and wireless LAN equipment inventory and tracks repair history of equipment and modules.
  • Prepares system engineering plans, generates and revises network diagrams and network documentation.
  • Supervises team of skilled Local Area Network Engineering Technicians.
  • Performs other related duties as required.
  • VOICE AND MESSAGING OPERATION

  • Installs, configures, tests and commissions Unified Communications, voice mail systems, telecommunication facility management and accounting systems, facsimile switching servers, encrypted voice and facsimile devices.
  • Coordinates with telephone service requesting departments, Facilities Management Unit, local and long distance telephone service providers, Internet Service Provider and / or remote site technical support staff, service restoration during facility failures at ECLAC Headquarter, sub-
  • regional and national offices.

  • Ensures that Unified Communications and voice mail system operate smoothly and meet availability and reliability targets.
  • Ensures that preventative maintenance schedules on Unified Communications and voice mail system are carried out per established guidelines.
  • Analyzes service level provided by contractors in correcting reported troubles in telephone and voice mail service.
  • Monitors contractors performance in carrying out Moves, Adds and changes and ensures that established guidelines are met
  • Supervises UN and contractor staff responsible for a) Voice Mail b) Service and Quality Control c) Traffic Analysis, Facsimile and Service.
  • Assists the Chief of Section in implementation of projects.
  • Advises the Chief on matters relating to operation of telephone and voice mail systems.
  • Ensures performance of traffic analysis and recommends measures to alleviate overload situations.
  • Assists in large projects when services are to be provided in new locations.
  • Manages intranet site and post policies, procedures, and guidelines in intranet.
  • Co-ordinates and provides advanced technical support to operating Units.
  • Provides assistance in preparation of Requests For Proposals for equipment and services. Performs cost-benefit analyses.
  • Assists in establishing performance benchmarks for contractor works.
  • Provides assistance in workflow analyses of existing procedures and drafting of new workflow to changed operating environment or optimize operation.
  • Assists in drafting operational performance standards and maintenance guidelines for VMS services.
  • Gathers statistical data on operational performance of telecommunication equipment and prepares engineering drawings.
  • Performs other related duties as required.
  • AUDIO-VISUAL CONFERENCE SERVICES

  • Installs, configures, tests and commissions videoconference systems.
  • Coordinates with videoconference service requesting departments, Facilities Management Unit, videoconference, videoconference bridging service providers Internet Service Provider and / or remote site technical support staff, service restoration during facility failures at ECLAC Headquarter, sub-
  • regional and national offices.

  • Ensures that installed videoconference systems operate smoothly and meet availability and reliability targets.
  • Ensures that preventative maintenance schedules on videoconference systems are carried out per established guidelines.
  • Analyzes service level provided by contractors in correcting reported troubles in videoconference, ISDN and videoconference bridging services.
  • Monitors contractors performance in carrying out Moves, Adds and changes and ensures that established guidelines are met.
  • Supervises ECLAC and contractor staff responsible for a) Videoconference services b) Videoconference systems installation c) Videoconference systems maintenance.
  • Assists the Chief of Section in implementation of projects.
  • Advises the Chief on matters relating to operation of videoconference systems.
  • Analyzes trends in videoconference service and supports requests and the level of service and support provided, and identifies future resource requirements needed to satisfy demand and advises Chief of unit and Section accordingly.
  • Assists in large projects when services are to be provided in new locations.
  • Co-ordinates and provides advanced technical support to operating Units.
  • Provides assistance in preparation of Requests For Proposals for equipment and services required by BCSS. Performs cost-benefit analyses.
  • Assists in establishing performance benchmarks for contractor works.
  • Provides assistance in workflow analyses of existing procedures and drafting of new workflow to changed operating environment or optimize operation.
  • Assists in drafting operational performance standards and maintenance guidelines for videoconference services.
  • Gathers statistical data on operational performance of telecommunication equipment and prepare engineering drawings.
  • Performs other related duties as required.
  • RADIO COMMUNICATIONS AND VIDEO SURVEILLANCE SYSTEMS INSTALLATION AND MAINTENANCE

  • Installs, configures, tests and commissions radio communications and video surveillance systems.
  • Performs other related duties as required.
  • Competencies

  • PROFESSIONALISM : Knowledge of telecommunication equipment, principles of operations, including local area networks, satellites, radio and video surveillance systems, voice and messaging systems.
  • Knowledge of satellite earth station technology, and principles of analog and digital transmission. Knowledge of synchronous and asynchronous data interface standards and protocols.

    Knowledge of satellite modem, CSU / DSU, and digital line driver operation. Ability to apply knowledge and technical skills to install and test relevant equipment, provide maintenance services and user support.

  • Ability to assist with analog and digital transmission facility testing and trouble-shooting. Shows pride in work and in achievements;
  • demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results;
  • is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges;
  • remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

  • TEAMWORK : Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise;
  • is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position;
  • shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

  • PLANNING and ORGANIZING : Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments;
  • adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning;
  • monitors and adjusts plans and actions as necessary; uses time efficiently.

    Education

    High school diploma or equivalent is required. First level university studies in computer engineering, computer science, information systems, communications or related field is desirable.

    Training in Project Management is desirable.

    NOTE : For positions in the General Service category, candidates are required to clearly indicate in their PHPs relevant information confirming completion of High School.

    Work Experience

    At least ten years of experience in telecommunications or related area are required.

    Languages

    English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English and Spanish is required.

    Knowledge of another official United Nations language is an advantage. Knowledge of the second language (English / Spanish) will be tested, unless it can be supported by a certificate from a recognized institution.

    NOTE : ’Advanced level’’ equals a rating of ’fluent’’ in all four areas (speak, read, write, and understand) and ’Intermediate level’’ equals a rating of ’confident’’ in two of the four areas.

    Assessment

    Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

    Special Notice

  • Appointment for positions in the General Service category is done on a local basis. Applicants shall be recruited in the country or within commuting distance of the office, irrespective of nationality and length of time the candidate may have been in the country.
  • Applicants will be responsible for any expenses incurred in taking the relevant examinations at the duty station, and of any costs related to traveling and relocating to the duty station in the event of an employment offer.

  • A current staff member who holds a fixed-term, permanent or continuing appointment may apply for temporary positions no more than one level above his or her current grade.
  • A staff member holding a temporary appointment in the General Service or related categories may only apply to positions within those categories.
  • For full information on eligibility requirements, please refer to section 5 of ST / AI / 2010 / 4Rev.1 on Temporary Appointments.

  • Upon separation from service, including, but not limited to, expiration or termination of, or resignation from, a fixed-
  • term, continuing or permanent appointment, a former staff member will be ineligible for re-employment on the basis of a temporary appointment for a period of 31 days following the separation.

    In the case of separation from service on retirement, a former staff member will be ineligible for re-employment for a period of three months following the separation.

    This equally applies, mutatis mutandis, with respect to a former or current staff member who has held or holds an appointment in another entity applying the United Nations Staff Regulations and Rules and who applies for a temporary position with the Secretariat.

  • The expression "Internal candidates", shall mean staff members who have been recruited after a competitive examination under staff rule 4.
  • 16 or after the advice of a central review body under staff rule 4.15. Please note that candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position.

  • The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law.
  • Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and / or violations of international human rights law and international humanitarian law.

  • For information on special post allowance, please refer to ST / AI / 1999 / 17. For more details on the administration of temporary appointments please refer to ST / AI / 2010 / 4 / Rev.
  • 1. The Staff Regulations, Staff Rules and administrative issuances governing staff appointments can be viewed at : http : / / www.

    un.org / hr handbook / English Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply.

    United Nations Considerations

    According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

    Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts.

    The term sexual exploitation means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another.

    The term sexual abuse means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.

    Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs.

    The United Nations Secretariat is a non-smoking environment.

    Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on Manuals hyper-

    link on the upper right side of the inspira account-holder homepage.

    The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines.

    Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening.

    No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

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