Delivery Partner
JDA Software
hace 5 días
  • Establishes strategic relationships with each customer that transcends the tactical
  • implementation details, thus ensuring appropriate focus on long-term customer objectives.

  • Serves as the first level of escalation point beyond the Project Manager for all services
  • delivery activity to assigned customers. Leads project teams in the resolution of customer

    project issues, negotiates win / win agreements, escalating project / project issues effectively.

  • Manages a portfolio of projects. Ensures that the projects deliver the value / ROI expected of
  • the engagement, including quality, budget, and timelines.

  • Acts as a key liaison with assigned customers on project implementation costs and
  • modifications, general status communication and escalated issues. Conducts regular

    delivery reviews to manages project related credits and mitigate cost and schedule overruns

    to ensure high customer satisfaction.

  • Identifies new opportunities within customer base and provides sales support during the
  • sales cycle as needed.

  • Reviews and approves all SOWs and CRs, prior to submission to SOW Desk. Responsible
  • for all estimates, project structure and project governance.

  • Proactively manages project risks for all assigned accounts.
  • Maintains a trusted advisor status with customers and participates in customer’s strategic
  • planning. Serves as the primary member of the project Steering Committee.

  • Responsible for maintaining accurate revenue forecasts for assigned accounts and projects.
  • Maintains a billable utilization and manages the forecast of that utilization.
  • Collaborates and shares project level insight with Account Team (CEs, SPs, Management,
  • etc.) to allow for a collaborative relationship that increases customer's perception of the

    value JDA brings to their business in order to expand future business opportunities.

    Orchestrate internal resources across JDA to give the customer an enhanced experience

    across touch-points.

  • Builds a trusted group of referenceable customers who will vouch for JDA.
  • Provides support to Project Managers; coaching and mentoring on major issues and policy
  • conflicts, helps remove obstacles, helps in maintaining accurate revenue forecasts, is active

    in the scope planning and approves scope changes.


    Demonstrated customer-focused Account Management and Customer Relationship skills.

    10+ years project management experience. PMP certification a plus.

    Demonstrated knowledge and understanding of Retail / Manufacturing industry

    Understanding of broad competitive solution footprints for the Retail / Manufacturing

    information systems marketplace

    Demonstrated experience presenting and interfacing with Senior Executives

    Excellent communication (written and verbal), client relationship and analytical skills

    Highly developed organizational skills

    Excellent analytical, writing and presentation skills

    Our Values

    If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success and the success of our customers.

    Does your heart beat like ours? Find out here : Core Values

    Check out JDA's blog - Supply Chain Nation - the platform for supply chain trends and innovations.

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