implementation details, thus ensuring appropriate focus on long-term customer objectives.
delivery activity to assigned customers. Leads project teams in the resolution of customer
project issues, negotiates win / win agreements, escalating project / project issues effectively.
the engagement, including quality, budget, and timelines.
modifications, general status communication and escalated issues. Conducts regular
delivery reviews to manages project related credits and mitigate cost and schedule overruns
to ensure high customer satisfaction.
sales cycle as needed.
for all estimates, project structure and project governance.
planning. Serves as the primary member of the project Steering Committee.
etc.) to allow for a collaborative relationship that increases customer's perception of the
value JDA brings to their business in order to expand future business opportunities.
Orchestrate internal resources across JDA to give the customer an enhanced experience
conflicts, helps remove obstacles, helps in maintaining accurate revenue forecasts, is active
in the scope planning and approves scope changes.
SKILLS / ABILITIES :
Demonstrated customer-focused Account Management and Customer Relationship skills.
10+ years project management experience. PMP certification a plus.
Demonstrated knowledge and understanding of Retail / Manufacturing industry
Understanding of broad competitive solution footprints for the Retail / Manufacturing
information systems marketplace
Demonstrated experience presenting and interfacing with Senior Executives
Excellent communication (written and verbal), client relationship and analytical skills
Highly developed organizational skills
Excellent analytical, writing and presentation skills
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success and the success of our customers.
Does your heart beat like ours? Find out here : Core Values
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