Major Job Functions
Ability to perform all functions of Client Services . Analyst . II and :
Review internal process, recommend and develop changes to improve systems efficiency, automation, and / or effectiveness.
Assess project complexity and estimate development and implementation time frame.
Document and communicate complex solutions to internal and external clients in a timely fashion.
Participate in client or management meeting with technical presentations and / or input. Communicate and consult with internal and external clients about technical needs / support / issues.
Create custom project code that meets the client requirements and expedite processing, when needed.
Process multipile complex projects at the same time and prioritize accordingly
Assist with team leadership roles and mentor new team members.
Provide support with maintaining and publishing comprehensive project plans and schedules.
Partner with internal team members and client business partners to analyze problems and provide insight and analysis to business problems.
Contribute to continuous improvements by identifying ways to optimize resource and pc capacity.
Responsible for tracking change requests and high severity incidents.
Develop strong working relationships with clients and service / sales team.
Perform complex database tasks and maintenance as required
Participate in pre-sales processes as required
Good analytical skills (problem identification and resolution).
Strong PC skills, may include JCL, mainframe, sql, unix, oracle and DB3 Quest.
Good organizational skills.
Ability to work independently.
Good oral and written communication skills.
Basic project management skills.
Basic leadership skills a plus
Multitasking and Time Management skills
Bachelor’s degree or equivalent experience required, preferably in the Computer Programmer / Analyst area
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