CCC Client Services Analyst Senior 30228
Experian Information Solutions, Inc
Santiago, Region Metropolitana, Chile
hace 12 horas

Major Job Functions

Ability to perform all functions of Client Services . Analyst . II and :

  • Review internal process, recommend and develop changes to improve systems efficiency, automation, and / or effectiveness.
  • Assess project complexity and estimate development and implementation time frame.
  • Document and communicate complex solutions to internal and external clients in a timely fashion.
  • Participate in client or management meeting with technical presentations and / or input. Communicate and consult with internal and external clients about technical needs / support / issues.
  • Create custom project code that meets the client requirements and expedite processing, when needed.
  • Process multipile complex projects at the same time and prioritize accordingly
  • Assist with team leadership roles and mentor new team members.
  • Provide support with maintaining and publishing comprehensive project plans and schedules.
  • Partner with internal team members and client business partners to analyze problems and provide insight and analysis to business problems.
  • Contribute to continuous improvements by identifying ways to optimize resource and pc capacity.
  • Responsible for tracking change requests and high severity incidents.
  • Develop strong working relationships with clients and service / sales team.
  • Perform complex database tasks and maintenance as required
  • Participate in pre-sales processes as required
  • Requeriments :

  • Good analytical skills (problem identification and resolution).
  • Strong PC skills, may include JCL, mainframe, sql, unix, oracle and DB3 Quest.
  • Detail oriented.
  • Good organizational skills.
  • Ability to work independently.
  • Good oral and written communication skills.
  • Basic project management skills.
  • Basic leadership skills a plus
  • Multitasking and Time Management skills
  • Bachelor’s degree or equivalent experience required, preferably in the Computer Programmer / Analyst area

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