Job DescriptionAs an Information Security (IS) Solution SE, you will participate in the development of multi-year account plans for complex, strategic accounts, with an ability to act as the field engineering team lead on projects impacting the overall organization.
You will also act as the customer’s primary point of contact for the entire sales lifecycle for the Symantec Security suite.
As the point of contact, you will proactively develop technical relationships at all levels of the account, ranging from system administrators to senior executives.
You will need to understand key business needs, assist in mapping those needs to Symantec solutions, and drive identified opportunities toward technical closure.
IS Solution SEs also require significant industry knowledge and credibility within the competitive landscape, and must have the ability and confidence to influence customer decisions.
Your responsibilities include : helping to identify new opportunities, collaborating with sales peers to qualify opportunities, and driving the technical close process on all relevant Security solutions.
Solution SEs must also coordinate with Marketing and Sales to ensure that Symantec and Bluecoat initiatives are timely and appropriate for current end user and / or market demand.
Additionally, the Solution SE is responsible for ensuring partner satisfaction regarding technical aspects of end-user, partner-
led initiatives.IS Solution SEs also act as project lead to ensure that the customer / partner’s specific product requirements are addressed in both current and future product development, and assists both partner and direct sales with building business cases for new opportunities.
IS Solution SEs are required to deliver security-focused training to both Symantec and partner SEs. Additionally, IS Solution SEs must have a deep understanding of, and have an ability to apply, technical roadmaps to our customer’s mission critical applications.
Key ResponsibilitiesArticulate the overall Symantec Bluecoat Information Security value proposition, vision and strategy to customers and partners
to-end solution design, inclusive of consulting, support and educationProvide focused leadership across technology area to drive initiatives with virtual teams in AreaTranslate customer business requirements into integrated technical solutionsExplain to the customer the complete solution deployment lifecycleIdentify and execute assessment-
led selling opportunitiesSolution selling of all offerings within the Symantec Security PortfolioPerform essential sizing, tuning and configuration, and recommend solution best practicesProvide customer with complete solution designs which may include 3rd-
party productsArticulate and document how Symantec solutions provide increased business value and improved technical capability when compared to our competitorsAssist in technically closing complex and competitive opportunities through advanced competitive knowledge, technical skills, and credibilityBecome recognized as a thought leader and source of advice for other functionsDeliver product and technology briefingsTrain, mentor and collaborate with Technical Sales Organization (TSO) peers both locally and across NAFunction as the technical lead in the development of responses to RFIs and RFPs.
Proactively engage and communicate with the Business Units, Marketing and SalesEmploy industry-leading best practice and TSO methodology and toolsIdentify revenue-
impacting support escalations and pro-actively engage with required parties (both internal and external) to ensure timely and satisfactory resolutionQualificationsBachelor's degree in Computer Science, Engineering or equivalent.
5 + years of successful technical systems and sales engineering experience in the security, security consulting and / or data protection industry.
Specific experience in assessing customers' technical maturity against their defined goals and matching those assessments to solutions which meet or exceed client expectationsKnowledge of proxy, SSL decryption, CASB, DLP, protocol analysis, email security, encryption and threat intelligence.
Experience with LAN / WAN / WLAN (802.11) networking design, connectivity, routing and switching protocols.Security Certifications such as CISSP, CEH, and CCSP strongly preferred but not required.
Presentation-ready knowledge of several Symantec or competitor solutions and expertise in products making up one or more solutions.
Ability to present a professional appearance and demeanor.Ability to relate to a wide range of technical staff and managers in customer environments.
Able to articulate how Symantec solutions integrate with and enhance customer’s existing 3rd party install baseBroad product and solution knowledge of market trends in the Security industry and businessCollaborative spirit and excellent written / verbal communicatorSymantec is proud to be an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law.
Symantec strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.
We also consider for employment qualified individuals with arrest and conviction records. In addition, Symantec will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Learn more about pay transparency.EEO is the law. Applicants and employees of Symantec Corporation are protected under Federal law from discrimination.
See the EEO poster and supplement .Symantec Corporation (NASDAQ : SYMC), a global leader in cyber security, operates one of the world’s largest cyber intelligence networks allowing organizations, governments, and people to secure their most important data wherever it lives.
Enterprises across the world rely on Symantec for integrated cyber defense against sophisticated attacks across endpoints, infrastructure, and cloud.
More than 50 million people and families rely on Symantec’s Norton and LifeLock Digital Safety Platform to help protect their personal information, devices, home networks, and identities at home and across their devices.
Relentlessly protect the world’s information. Make a difference at Symantec. Across the globe, we are an essential’ partner to both consumers and businesses of all sizes.
We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community.
Our most critical asset at Symantec is the talent we hire - you! We look for people who have a desire to excel and reflect our values : Innovation, Action, Customer-
Driven, and Trust. We recognize that every opening in our company is a chance to increase Symantec's competitive advantage, and we are willing to invest in you in order to win.
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