DC Technician Lead
Santiago, Santiago, Chile
hace 4 días

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Technician Lead (DCTL).

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCTL, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

COICareers #Buildthecloud #ChangetheWorld #WeSeeYou #RepresentationMatters


As a successful Datacenter Technician Lead, your success will be measured by :

  • Learning and living the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.
  • Empowering a culture of safety and security in global datacenter operations by complying with CO+I’s safety programs and policies and completing compliance knowledge assessments.
  • Ensuring alignment of operations and programs to Microsoft’s big picture and goals
  • Developing positive working relationships with internal teams and external stakeholders.
  • As a successful Datacenter Technician Lead , your day-to-day work will include :

  • Leading a team of datacenter technicians responsible for hardware installation, cabling, power cycles, swap out of failed components, and hardware troubleshooting.
  • People management including performance reviews, career coaching, and career growth discussions.
  • Performing shift-based tactical management tasks such as prioritizing ticketing queues, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities.
  • Encouraging team to share lessons learned, best practices, and innovations on process / procedures and tools to improve efficiencies and deliver success.
  • Manage resource scheduling to ensure meeting SLAs and project deliveries.
  • Provide hands-on support to DCT team as needed during high volume work activity.
  • Qualifications

    Microsoft reviews all applications that meet the below Required Qualifications.

    For this role, you are welcome to apply if you meet the following Required Qualifications :

  • Highschool diploma or equivalent
  • At least five years of experience supporting IT equipment or related technology.
  • Prior experience leading and motivating a diverse, technical workforce of up to eight employees.
  • While not required, we also look for the following Preferred Qualifications :

  • College or university degree in Computer Science, Math, Telecommunications, or equivalent work experience.
  • Applicable certifications : CompTIA, Microsoft, Network Certifications
  • Basic working knowledge of CE infrastructures UPS, Generator, AHU, etc.)
  • Ability to support frequent standing, walking, lifting, and working at heights.
  • Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)
  • Valid license to drive standard street-legal automatic transmission vehicles within your DC’s local jurisdiction.
  • Flexibility to work non-business hours that may include weekends and / or holidays.
  • Background Check Requirements :

    Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings :

  • Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud background check upon hire / transfer and every two years thereafter.
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