MS Operations Specialist
NTT Ltd.
Santiago, Chile
hace 5 días

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure.

We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace.

The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?Analyzes, monitors, and evaluates the function of the workforce (call or service) center by monitoring activities on a real-time basis.

Creates schedules and provides regular reports to management on workload and workforce. Works with Finance to maintain budget accuracy and improve forecast capabilities.

Defines both long-term strategies and ever-changing, short-term, and immediate workforce needs. Handles shift change requests and monitors new-hire, holiday, and seasonal shift needs.

Updates and maintains scheduling database with current information; and researches, recommends, and implements call center technology and process improvements to reduce overall costs.

Working at NTT What will make you a good fit for the role? Standard career level descriptor for job level : Seasoned and experienced professional Has full understanding of specialisation area Resolves wide range of issues in creative ways Fully qualified, career level, career journey-orientated Uses good judgement in selecting tools and methods to solve problems Networks with senior internal and external people in own area of expertise Receives little instruction on day-to-day work, receives general instructions on new assignments.

  • Typically requires demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree;
  • or a PhD or equivalent degree without experience; or equivalent work experience

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