Specialist Financial Markets - Refinitiv - Santiago de Chile, Región Metropolitana
Refinitiv
Santiago de Chile, CL
hace 10 días
source : jobs4it

Job DescriptionPosition SummaryThis is a post-sales role which drives commercial value creation through adoption of all Refinitiv solutions purchased by the customer to achieve revenue retention and customer engagement.

The Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-

users. The scope includes broader number of solutions (Feeds, Enterprise and Risk) that will engage customer across all Refinitiv products and services and identification of opportunities (cross sell, up sell) that are passed through to Sales and Account Management.

Role ResponsibilitiesDeliver tailored engagements (e.g. enterprise workshops) that help customers to maximize the value derived from Refinitiv solutions post sale and build intimacyUse specialist knowledge to demonstrate and educate customers on relevant functionality and content resulting in increased usage and product adoptionInterpret and take action on usage information focusing on at risk customers to mitigate cancellations and identify value optimization opportunitiesPromote insights relevant to customers’ workflow and act as a voice of the customer internally, feeding back their experiencesProvide transparency to the customer and act a quarterback’ to ensure Refinitiv delivers on sales commitmentsShepherd customers to support channels available as part of the value Refinitiv providesDevelop and execute retention strategies as part of the customer success plan for accounts, in conjunction with Account ManagersIdentify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales processQualifications and Experience RequiredDrive desktop sales from existing and new customersTarget 80% customer site timeTravel as neededIncrease customer satisfaction at the desktopFinancial Market Understanding including a) basic market understanding b) knowledge of relevant marketc) strong understanding of customers' business modelSelling Skills (identify, develop, & articulate proposition / consultative selling)Significant Product and Workflow Expertise (e.

  • g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor, tech / data appsStrong customer service skillsOthers : Presentation skills (verbal & written);
  • Strong interpersonal skills; ability to organize and execute a sales plan; ability to use MIS systemsTraining or related experience preferredCollege / university degree or relevant work experience equivalent requiredIndustry qualifications preferred (CFA, MBA, FRM, MFE, CFE etc)The Financial and Risk Business of Thomson Reuters is now Refinitiv.

    Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change.

    With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content all supported by human expertise.

    At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.

    As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

    Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.Intrigued by a challenge as large and fascinating as the world itself?

    Come join us.The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change.

    With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content all supported by human expertise.

    At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.

    As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

    Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.Intrigued by a challenge as large and fascinating as the world itself?

    Come join us.LocationsSantiago-Chile;Buenos Aires-Argentina

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