Customer Success Manager
Mambu
Santiago
hace 3 días

What you'll be working on :

  • Building strong customer relationships with practitioners as well as executive sponsors, strategic partners and technology partners acting as a trusted advisor for focus accounts
  • Generating and identify expansion opportunities as well as customer advocates and references
  • Accountable for Customer’s overall success with Mambu, including renewals, expansion, customer health and satisfaction
  • Developing individual success plans to ensure Mambu adoption, expansion and loyalty for each of your customers
  • Conducting quarterly business reviews for Tier 1 clients
  • Acting as the main Customer point of contact throughout the Customer’s lifecycle, define success plan with clear deliverables, and ensure clear communication across the Customer operational areas
  • Maintaining regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency
  • Working with product management to surface customer requests and help translate customer feedback into product requirements
  • Provide updates on Product Roadmap and enhancements
  • What you need to have :

  • 5+ years of experience in a customer focussed, account management type of role in the Banking / Financial Services Technology space is a must
  • Recent experience in a business based on Software-as-a-Service (SaaS) products and services across Latin America
  • Proven record of successfully managing long-term relationships with accounts at all organizational levels (C level, IT, Operational)
  • Proven ability to work across geographic and cultural boundaries, with complex customers, involving multiple stakeholders and potential partners / affiliates involved in the ecosystem
  • Bi-lingual (English / Spanish)
  • Bachelor’s degree in Marketing, Business Administration or in another relevant field
  • Employment may depend on (criminal record and credit) background checks
  • Why Mambu?

  • Mambu has over 200 live deployments, helping to revolutionize financial services in more than 55 countries globally, and we're just getting started.
  • Our clients include FinTech innovators, traditional banks, business and consumer lenders as well as P2P platforms who are all looking to grow and scale.
  • We understand nothing ensures our customers' success more than a happy team, so Mambu is built on a culture of trust and a sense of ownership in everything we do.
  • Mambu proactively takes the initiative to improve the industry for the better.
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