Customer Success Manager
hace 3 días

What you'll be working on :

  • Building strong customer relationships with practitioners as well as executive sponsors, strategic partners and technology partners acting as a trusted advisor for focus accounts
  • Generating and identify expansion opportunities as well as customer advocates and references
  • Accountable for Customer’s overall success with Mambu, including renewals, expansion, customer health and satisfaction
  • Developing individual success plans to ensure Mambu adoption, expansion and loyalty for each of your customers
  • Conducting quarterly business reviews for Tier 1 clients
  • Acting as the main Customer point of contact throughout the Customer’s lifecycle, define success plan with clear deliverables, and ensure clear communication across the Customer operational areas
  • Maintaining regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency
  • Working with product management to surface customer requests and help translate customer feedback into product requirements
  • Provide updates on Product Roadmap and enhancements
  • What you need to have :

  • 5+ years of experience in a customer focussed, account management type of role in the Banking / Financial Services Technology space is a must
  • Recent experience in a business based on Software-as-a-Service (SaaS) products and services across Latin America
  • Proven record of successfully managing long-term relationships with accounts at all organizational levels (C level, IT, Operational)
  • Proven ability to work across geographic and cultural boundaries, with complex customers, involving multiple stakeholders and potential partners / affiliates involved in the ecosystem
  • Bi-lingual (English / Spanish)
  • Bachelor’s degree in Marketing, Business Administration or in another relevant field
  • Employment may depend on (criminal record and credit) background checks
  • Why Mambu?

  • Mambu has over 200 live deployments, helping to revolutionize financial services in more than 55 countries globally, and we're just getting started.
  • Our clients include FinTech innovators, traditional banks, business and consumer lenders as well as P2P platforms who are all looking to grow and scale.
  • We understand nothing ensures our customers' success more than a happy team, so Mambu is built on a culture of trust and a sense of ownership in everything we do.
  • Mambu proactively takes the initiative to improve the industry for the better.
  • Reportar esta oferta

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación