Enterprise Customer Solution Architect
Santiago, Chile, Chile
hace 5 días

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups.

While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

What you will learn and contribute to

As part of our team, you will :

  • Possess exceptional technical skills, preferably across domains
  • Engage across multiple Business Groups to propose customer focused, Nokia leveraged solutions for network evolution.
  • Need a strong understanding of Nokia internal process including Bill of Materials, Order Management, Salesforce management, etc.
  • Develop strong internal relationships with BG partners to include Product Line Management, Technical Support, Program Management and RBC leadership.
  • Work with Technology team on list of potential activities and solutions, Analyze customer technology, define business requirements, and participate in risk analysis
  • Scope, define and design solution offerings, prepare HW / SW BOQ for Nokia and third party products & software, driving end-to-end technical solutions for Enterprise customer’s requirements.
  • Develop technical presentations and proposals, and perform customer presentations and workshops to understand the requirements
  • Your skills and experience

    You must have :

  • 10+ years of experience working with enterprise customers in various verticals on Solution Architecture within Presales / Delivery.
  • Deep understanding of Nokia portfolio (products, software, and services) and business applications along with deep business, process, IT / OT, and network knowledge,

  • End to End understanding of telecommunication networks. Covering RAN and wireless core (4G, 5G), Transport, fix access, IP / MPLS and voice solutions.
  • Excellent relationship building skills and ability to develop strong working relationships across multiple organizational function, ability to motivate team and maintain morale and a positive work environment by emphatic use of Collaboration, consulting, and teaching skills
  • Experience in supporting bid teams during various offer development phases (e.g. solution description, Scope of Work (SoW), configurations and pricing
  • Experience in Microsoft Excel and PowerPoint
  • It would be nice if you also had :

  • Bachelor’s degree in Engineering, Telecom, or Technical related field, or equivalent experience
  • Access Domain, E2E, Network design, Wireless Network Optimization
  • Language skills - English / Portuguese / Spanish
  • What we offer

    Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

    Nokia is committed to inclusion and is an equal opportunity employer

    Nokia has received the following recognitions for its commitment to inclusion & equality :

    One of the World’s Most Ethical Companies by Ethisphere

    Gender-Equality Index by Bloomberg

    Workplace Pride Global Benchmark

    LGBT+ equality & best place to work by HRC Foundation

    At Nokia, we act inclusively and respect the uniqueness of people.

    Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    We are committed to a culture of inclusion built upon our core value of respect.

    Join us and be part of a company where you will feel included and empowered to succeed.

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