KEWe were born from the need for mystery customer research at the national and global level. Today, we set the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide.
Since 1987, we have built our reputation on innovation, ethics, and seamless client service management. For our Chile office, we are looking for an Operations Manager.
Position summary : Supervise the activities of assigned operational teams and ensure all client needs are being met.
Essential Duties :
Provide training, coaching and mentoring to new and existing employees; assist in the orientation / acclimation process for new employees.
Coordinate all client business accounts, ensuring all deadlines are met in a timely and orderly fashion.
Guide and assist assigned staff with evaluator recruitment; ensure quality control of projects, set up research surveys / accounts, audit submitted reports as needed.
Assist with the implementation of company policies and procedures through leadership by example.
Address performance issues when necessary and keep accurate documentation of all performance counseling sessions, positive or performance-improvement.
Prepare performance appraisals for employees under scope of control according to schedule provided by the Human Resource department.
Minimum Qualifications :
2 + years successful performance in a Senior position; or 2+ years in a related position outside the organization.
College coursework in business, management or other related field preferred.
Market Research experience / background is highly appreciated.
Key SkillsCompetencies :
Leadership skills to include : anticipating future needs (i.e. thinking beyond daily tasks), ability to cope effectively with unanticipated events and to provide purpose, motivation, and direction to team members.
Proficiency with MS Office, especially in Excel and Outlook at an advanced level
Ability to set up and manage projects keeping cost factors in mind at all times
Key Behavior Competencies :
Ability to foster a team spirit; positive attitude towards work, co-workers, and management.
Ability to respond to team and customer needs; to meet commitments.
Ability to problem-solves and finds creative solutions to problems using available resources; ability to recommend ways to improve quality and productivity.
Ability to manage multiple projects at different stages in a deadline-driven environment.
Ability to work with a wide range of individuals / Demonstrate respect for people of all backgrounds
Ability to receive and provide feedback for professional growth
Ability to produce required deliverables within established timelines, occasionally under pressure or tight turnaround times.
Work Enviroment :
Based in Santiago, Chile. Currently remote due COVID.
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