Looking for your next professional challenge?Hexagon is looking for a software engineer to provide technical assistance to both external clients and Hexagon employees for the Jovix Material Readiness application.
Support engineers are expected to exceed the expectations of support clients by maintaining a can-do attitude, resolving technical issues in a timely manner, providing diligent follow-up communication, and becoming subject matter experts for Hexagon products.
A customer focused attitude, strong technical aptitude, good written and verbal communication skills, and the ability to manage multiple tasks simultaneously are all crucial to the success of a support engineerHexagon's PPM division empowers its clients to transform unstructured information into a smart digital asset to visualize, build, and manage structures and facilities of all complexities, ensuring safe and efficient operation throughout the entire lifecycle.
Hexagon (Nasdaq Stockholm : HEXA B) has approximately 21,000 employees in 50 countries and net sales of approximately 3.8bn EUR.
Learn more at HexagonAB. 2021 Hexagon AB and / or its subsidiaries and affiliates. All rights reserved.Works as part of a global team to support customers by troubleshooting and resolving technically complex support issues related to Hexagon PPM Solutions and their interfaces to meet organizational goals.
Regularly interacts with solution development and ownership teams to investigate problems, discuss and document design issues, and provide customer feedback.
Maintains knowledge base. Develops strong proficiencies in Customer Relationship Management systems. Maintains adherence to customer service level objectives.
Develops technical documents, instructions, and training for internal and external purposes. Keeps updated on current Hexagon PPM solution portfolio through training and sprint reviews.
May conduct customer training or work on presales and service activities when required. Duties / Responsibilities : + Perform technical tasks in support of Jovix Material Readiness application for digital supply chains.
degree / equivalent in an engineering or related discipline+ 2+ years experience in project engineering, working with material management tools preferred+ Experience in a customer support role is a plus+ Strong competency with Microsoft Operating Systems and Office Suite+ Experience with cloud systems administration a plus#LI-PB1Req# ID : 2021-8122 Business Unit : PPM SA Street : Cerro el Plomo 6000