Community Associate
WeWork HQ
Santiago, Chile
hace 23 días

About the Role :

A Community Associate is the primary point of contact for the community and acts as the "face" of WeWork.

Goals and Objectives :

  • The role is going to be based in Santiago, Chile
  • Illustrate WeWork's core values and strive to achieve our mission
  • Support the Community Management team to achieve the following : Create a welcoming and collaborative community environment among our members through events and building relationships between membersEnsure that your building is fully operational and processes are running smoothlyDrive growth and promotion of WeWork-
  • provided service offeringsTake direction from the Community Lead and Community Director to support the Community Team as necessary

    Duties and Responsibilities : Greeting / Point of Contact

    Greeting / Point of Contact

  • Be the first and last point of contact for your building
  • Cover the front desk during business hours
  • Greet and check-in member guests
  • Greet people who eat in for tours, track walk-ins, schedule tours, and send confirmation emails
  • Manage We Members check-ins and check-outs
  • Prepare and distribute promotional materials to guests / potential members
  • Answer "walk-up" member and guest questions or refer inquirer to additional resources
  • Membership Management

  • Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
  • Be active on the WeWork member network
  • Solve member-related issues to ensure a cohesive community
  • Events and Community Management

  • Make posters for events
  • Assist with set-up and breakdown of events, including ordering food and beverages
  • Prepare newsletter
  • Building Operations and Management

  • Assist with move-ins and move-outs; prepare and distribute member welcome packets
  • Assist with building operations and maintenance to ensure the highest level of member experienceFielding and assigning requests submitted through ZendeskManage keycard activations and bike room access requests where applicableEnsuring the building is clean and well keptOrdering consumablesSubmit building receipts to the Community Lead or Community Director for expense reports
  • Mail and Package responsibilities as needed
  • Identify issues for escalation to the Community Lead and Community Director in order to document accordingly
  • Experience and Requirements

  • College graduate with a four year degree preferred
  • Customer service and / or sales experience a plus
  • Must have strong verbal and written communication skills
  • Exceptional organizational and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion for entrepreneurial communities
  • Passion and understanding for WeWork's mission and values
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