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Execute Service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines.
Deliver quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.
Serve ABB Electrification's installed base, medium and low voltage distribution equipment, protection and control, UPSs, battery chargers, vehicle chargers (EV Chargers).
Engineering review and modifications requested by clients.
Attention of guarantees.
Training of client personnel.
Performs Service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, routine maintenance, extensions, replacements etc.).
Contributes to customer satisfaction by executing Service work according to customer order and expectation.
Troubleshoots simple equipment failure and makes recommendations to avoid repeating the problem in the future.
Provides recommendations to management to improve operations and customer service.
Electrical Execution Engineer or related career.
More than 5 years of experience.
Flexibility and availability to attend critical situations.
Empathy with the client and work team.
Orientation towards safety / Willingness to work under industrial safety standards.