Tasks : 1. Service strategy
1. Service strategy
Drives implementation of the Service strategy as a member of the local management team. Ensures corresponding plans are implemented consistently in the Service organization through collaboration with other businesses / hub.
2. Performance targets
Drives, implements, reports and monitors performance targets as part of the global (or) local unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
3. Service delivery
Runs the day to day Service business for Robotics and Motion to ensure profitable growth and improvement of Service productivity.
Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
4. Customer approach
Executes the (global) service and delivery sales channel strategy within the local unit. Implements productized Service offerings and materials for marketing purposes, and invests in Service Sales to increase market penetration.
Builds sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales.
Supports Sales resources in customer meetings. Drives consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)).
5. Operational excellence
Invests in improving the quality of existing Service products and in developing new Service products to expand the portfolio in line with global direction.
6. Health, safety & integrity
Is responsible for health and safety of the local Robotics and Motion Group Service team. Enforces a Service safety and integrity culture throughout the Service organization.
7. People leadership and development
Ensures that the area of responsibility is properly organized, staffed, skilled and directed. Guides, motivates and develops direct and indirect subordinates.
Improves service availability, provides training and develops capabilities and competencies.
Bachelor's degree in Electrical Engineering
Minimum 5 years of experience in similar positions
Technical Knowledge in electrical market and commercial area
Knowledge in operations and field service
Advanced English level