Drives Service Manager for Robotics and Motion
ABB
Santiago, Región Metropolitana, Chile
hace 14 días

Tasks : 1. Service strategy

1. Service strategy

Drives implementation of the Service strategy as a member of the local management team. Ensures corresponding plans are implemented consistently in the Service organization through collaboration with other businesses / hub.

2. Performance targets

Drives, implements, reports and monitors performance targets as part of the global (or) local unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).

3. Service delivery

Runs the day to day Service business for Robotics and Motion to ensure profitable growth and improvement of Service productivity.

Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.

4. Customer approach

Executes the (global) service and delivery sales channel strategy within the local unit. Implements productized Service offerings and materials for marketing purposes, and invests in Service Sales to increase market penetration.

Builds sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales.

Supports Sales resources in customer meetings. Drives consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)).

5. Operational excellence

Invests in improving the quality of existing Service products and in developing new Service products to expand the portfolio in line with global direction.

6. Health, safety & integrity

Is responsible for health and safety of the local Robotics and Motion Group Service team. Enforces a Service safety and integrity culture throughout the Service organization.

7. People leadership and development

Ensures that the area of responsibility is properly organized, staffed, skilled and directed. Guides, motivates and develops direct and indirect subordinates.

Improves service availability, provides training and develops capabilities and competencies.

Requirements :

Bachelor's degree in Electrical Engineering

Minimum 5 years of experience in similar positions

Technical Knowledge in electrical market and commercial area

Knowledge in operations and field service

Advanced English level

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