Key Account Manager
Modular Mining
Santiago, Chile
hace 9 horas

Key Account Manager

Job Purpose Manage commercial relationship with aftermarket accounts increasing organizational effectiveness in achieving company sales goals.

Identify commercial opportunities by ensuring legal compliance and company standards, minimizing business risk. Strengthen commercial agreements and protect company assets while supporting alignment with Modular values.

Job Duties and Responsibilities Prospect and Manage new business opportunities from existing customers

  • Business opportunities identified and managed
  • Develop and advance opportunities stages (SPIN)
  • Management of sales process
  • Salesforce compliance Monthly
  • Client profitability Quarterly / yearly
  • Busines planning and budgeting Quarterly basis Negotiation of Business Contracts
  • Main point of contact with customer
  • Active role in Business tenders. Data gathering, analysis and proposal preparation
  • Leading role in negotiating renewals, extension and termination of existing contracts
  • Follow up and management of contract life cycle. Proactive approach to contract renewal process. Effective Account Development and Administration
  • Account plans prepared and discussed with clients at least twice a year
  • Execute sales strategy on existing customers
  • Prompt response to customer inquiries
  • Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
  • Acquire a thorough understanding of key customer needs and requirements
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Ensure the correct products and services are delivered to customers in a timely manner
  • Serve as the link of communication between key customers and internal teams
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Play an integral part in generating new sales that will turn into long-lasting relationships
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
  • Establishing and overseeing internal budgets with the company and external budgets with the client
  • Meeting all client needs and deliverables according to proposed timelines
  • Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
  • Managing communications between key clients and internal teams Effective coordination with Customer Success team
  • Effective management of communication plan with Customer Success and SDS team
  • Weekly meetings to coordinate status of accounts portfolio
  • Promptly response to Customer Success and SDS lead information
  • Comply with process to achieve smooth transfer to project stage Learning and growth
  • Obtain success stories On a regular basis
  • Identifying enhancement opportunities
  • Update product managers with possible new features
  • Intelligence gathering Ongoing
  • Networking and users forum as required Required Skills
  • Engineer with at least 5 years of experience in Sales and Mining business. Strong knowledge of MMS core products and services.
  • Multinational experience and advanced English communication skills. Experience using SAP or integrated business systems.

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