The primary objective is to deliver excellent service to the management of the Contact Center, assuring competencies in Human Resource and Office Administration meets requirements.
The HRM reports directly to the Area Human Resources Manager and indirectly to the Contact Center Manager.
Responsibilities This position requires effective leadership, management skills and highly developed Human Resources competence for the following key focus areas :
Promote a culture of mutual trust and respect
Ensure that policy and procedures issued are implemented and understood by all employees.
University degree including competencies in labour law, psychology and preferably management, or to have worked in a HRM role in another organisation.
Have worked in a Human Resources Manager for a minimum of 3 years.
Have worked with numbers and understand basic mathematics to translate financial figures to affective manpower needs
Have a proven and successful track record of Human Resource issues in a service company, or similar.
Manage your time effectively and be focused on setting clear objectives and priorities.
Have worked in a performance driven environment
Fluent english as a must